Thomson DairiesReviews of thomsondairies.com

I was transferred to Thomson dairies from another company that stopped delivering in my area. I cancelled months ago, took ages for them to finally cancel my order, in the meantime sending milk I had cancelled, I'm now getting emails demanding money despite cancelling months ago. I've been in contact several times, get told this will get sorted and then receive another threatening email. Its ridiculous

E-mailed them and got a satisfactory quickly

Great customer service John was very friendly and helpful when I had to call and my query was sorted immediately. Also good range of quality products and great service delivered to your door.

I signed up for milk delivery after someone came to my door one night and I was told there was an offer on where I would get 2 cartons of milk and a bottle of juice for £5 a week. Not bad I thought, so signed up. Got an email saying a direct debit had been set up for £6 per week. This was not what I agreed to so I cancelled it and tried to phone them to set it up again with no joy. Then i got an email saying they had set up my direct debit again this time for £25!! by this point i'd had 2 cartons of milk (one which was left in minus 7 degrees weather so was frozen and went off after defrosting) and 1 bottle of juice. I again cancelled the direct debit and tried to phone. no answer. I received 2 more bottles of milk and 1 more bottle of juice, so 4 (or 3 if you count the off one) in total. Then i get an email saying you are due us £55! I don't think so! Been told it's because I cancelled my direct debit, well I wouldn't have if you had been honest about your pricing and your service was better. I will pay what I owe and not a penny more. I didn't sign anything to say I agree to these stupid charges so good luck with that. **Per your reply** You seem to have no record of any of your customers who leave negative reviews, which seems to be a common theme. I can assure you this is not a fake review, (unlike the sudden flurry of positive reviews) and if you really have no record of me can you stop sending me emails asking for £55. thanks. **Per your addition to your reply** if you really don't have a record of me that's fine. I'm obviously not due you any money. the emails seems to have stopped for now so I'm happy to leave at that. The fees in my review are absolutely correct, you only have to look at the other reviews to see that this a common thing you do to try and make money from customers without providing a service. Thank you.

All fine until you cancel. Staff no concept of customer service. Paid outstanding bill while cancelling and discover now have been charged a further £11 after they supposedly cancelled my DD. Try Google for more accurate reviews of this business.

Incredibly rude customer service when I tried to cancel. I would not recommend this company to anyone in any circumstances. Operator refuses to allow you to speak to management.

FURTHER UPDATE- How can you deny trying to charge a cancellation fee, so it's false from countless other customers as well, check reviews here and on google and I think its safe to say the majority of people are not making it up, what a huge coincidence that would be plus I have written evidence as I'm sure others do so maybe Thomsons should just accept the fact that they are the liars and not their customers. UPDATE- In regard to the reply from Thomson's total and utter lies! I DO NOT OWE a penny. Thomsons tried to charge a completely made up and unknown cancellation admin fee as many many others have complained about and I refused to pay that but I did pay my bill for the milk in full so Thompsons you can cease with the lies or we will see what trading standards has to say about it! If I could leave zero stars I would! During cancelling I got told there was admin charges added due to the account being overdue which it's not as current payment got took via direct debit and the last payment isn't due until 1 week in arrears as agreed initially when account got set up. Will never use Thomson Dairies again, very rude and abrupt on the phone as per many other reviews state, nobody who talks like that should be allowed to speak to customers and an official complaint will be lodged, management should pay particular attention to this as some customers could come back at a later date, well not me and I will tell everybody I know to never use them either!

I live in Fauldhouse West Lothian. I have have been a customer of Thomson Dairies for a couple of years. The service they provide is absolutely brilliant. Any minor issues that has occured has been dealt with professionally and promptly. 100 out of 100 for customer services. S. Forret