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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Cd J.
Regularly i order a box of cigars and am offered overnight or Saturday overnight. It is rare they ever ship on time to actually receive anything overnight. In this case, ordered one box of cigars Friday at 12 noon. Paid for next day Saturday delivery. It is Tuesday and it looks like i will receive the cigars, hopefully, Wednesday. The whole experience just sucks and is lackluster.
bojan P.
Don’t order!!! You will never get yours cigars, and no money back due to age verification, even if proof is sent… Highly recommend, AVOID!
John M.
Horrible customer service. I attempted to check-out and was locked out of my account due to "too many different credit card attempts". I only have ONE CARD on my account!! I didn't even get to check-out so HTF can I have too many attempts?? Then they give you an 800 number that only works during their business hours. I just want my account unlocked so I can delete it!
Cj
I have called for 2 yrs to stop mail to someone else, acct #s265347595 for a Ramona flowers, , fk crappy customer service from 2023 to today
Rachel U.
I see other reviewers had a similar issue to me. Just because I am changing my address you can't ship these out timely to me because you don't know who I am? I have been ordering with this company for years. I am well over legal age and have a long history with this company but all of a sudden you don't trust me. I frequently have shipping issues with this company. The orders either come super quickly and are not trackable or they arrive slowly even after electing and PAYING FOR expedited shipping. My advice -go with a different company. The discounts with bulk ordering aren't worth the hassle. And the fact that almost every order I do, I end up having to call customer service. So annoying!
Dain G.
Well, I greatly appreciate any kind of protection. A company can put in place to protect our younger population. This company goes to a great deal of effort to make legal age. Adults prove who they are through birth certificates and drivers license just to purchase a cigar. I am a 64-year-old senior citizen and this is the most ridiculous offensive practice. Accompany can have especially since young people can go to any corner store and purchase any tobacco product they would like to so for me to spend $50 for a few cigars. It’s obvious I am not a teenager. Thompson cigars should be ashamed of themselves. I will give them less than a one star rating if I could, my advice is not to do business with this company
Riley D.
Fast shipping with accurate tracking. Will definitely order from again.
What's Up B.
I tried ordering on line, my bank account was pinged, and the money withdraw. Then I received an email my order couldn't be processed. Decided to call, again my account was pinged, and money withdrawn. Again, canceled. This time because I will NOT send a copy of my driver's license. I was not a new account holder. Customer service was pitiful. Never ordering from here again.
