Victor X.
They charge my credit card for some…
They charge my credit card for some unknown monthly membership of 14.95 which I never joined or aware of such thing exists. Very sneaky. Be careful when you buy from this company. !!!
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Victor X.
They charge my credit card for some unknown monthly membership of 14.95 which I never joined or aware of such thing exists. Very sneaky. Be careful when you buy from this company. !!!
Michael B.
I ordered cigars from them on line, got the cigars, they were as expected. However, several months later I noticed a recurring charge of $14.95 on my credit card for TVP? Apparently they have an unclear box in their order page asking if you want value plus. Says nothing about monthly charges. I called, canceled but they would not refund any of the monthly charges. Total scam! I will never order from them again!!
Response from Thompson Cigar CompanySep 18, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
Anthony S.
Another damn cigar company signing me up for a program that charges $15 a month, without you knowing it. Completely predatory behavior. UPDATE I experience this with Cigars International as well, and guess what? They are both owned by the same company, Scandinavian Tobacco Group. Someone needs to slap Scandinavian Tobacco Group with a class action law suite.
Response from Thompson Cigar CompanySep 1, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
Tom D.
Cigars were mostly stale and not properly humidified. Customer service is even worse. Take your business elsewhere.
Response from Thompson Cigar CompanyAug 26, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
Tom T.
I ordered cigars under a 20% off banner. I entered the appropriate code and the code was accepted. However the 20% discount was not applied. I called customer service and they said that the cigars i ordered were excluded in the print at the end of the cigar listing. Very shabby business. Thompson Cigars has lost a customer!
Response from Thompson Cigar CompanyAug 26, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
Robert M.
Still waiting for the product
Response from Thompson Cigar CompanyAug 25, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
TERRY D.
You raised my regular subscription shipment (10 years) without any prior notification and still waiting for the apparent price change notification
Response from Thompson Cigar CompanyAug 25, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
Mike
Missing item and no update on availability. Third issue this year. Might be time to find a new supplier.
Response from Thompson Cigar CompanyAug 25, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.