Thompson Cigar CompanyReviews of thompsoncigar.com

Response from Thompson Cigar CompanySep 18, 2026

Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.

Response from Thompson Cigar CompanySep 1, 2026

We appreciate you sharing your candid feedback regarding the sampler pack. We are genuinely concerned to hear that most of the items did not meet your expectations due to poor construction and burn quality. We are actively reviewing our quality control processes to prevent similar issues in the future. Rebecca O, Thompson Cigar Company

Response from Thompson Cigar CompanySep 1, 2026

Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.