Bob W.
Fuente Gran Reserve
I purchased a box of 10 Arturo Fuente Gran Reserve. I have ordered them before. So far this batch smokes inconsistently. Burns unevenly and needs to be relit quite a few times. This shouldn't happen to a $10 cigar.
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Bob W.
I purchased a box of 10 Arturo Fuente Gran Reserve. I have ordered them before. So far this batch smokes inconsistently. Burns unevenly and needs to be relit quite a few times. This shouldn't happen to a $10 cigar.
Arturo
I’ve had an excellent experience with Thompson Cigar Company. I recently ordered several boxes of cigars, and from start to finish, their service has been outstanding. The ordering process was smooth, communication was excellent, and their customer service has been professional, responsive, and helpful. I especially appreciate that Thompson Cigar Company offers a military discount. As a veteran, that meant a lot to me and was a major factor in choosing Thompson for my cigar orders. It’s great to see a company recognize and support those who have served. The combination of quality products, great prices, excellent communication, and outstanding customer service has made me very happy with my experience. I will definitely continue ordering from Thompson Cigar Company and highly recommend them to anyone looking for a reliable cigar company. Thank you, Thompson Cigar Company, for taking care of your customers and for supporting the military community!
Bevo
I was able to place my order with no delay on the landlines as well as online. The little 5 pack you threw in is great. Ty
John
Well I've been buying from you guys approximately 10 years so the only thing is I have to always put in my military discount verification with you guys which I thought you already had.
Vincent
I will NEVER buy another Ghurka cigar, the wrappers are dry and disembody themselves, making for a very unenjoyable smoking experience.
Response from Thompson Cigar CompanyAug 18, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
Romeo
Thompson is by far the best cigar retailer around. The deals are second to none as is the selection. Customer service top notch. Can't say or feel any better about a company.
Jeffrey K.
I thought I paid a fair price for the product that I purchased.
Angel T.
The mark twain cigars were not good, prefer ghurka or davidoff,oliva
Response from Thompson Cigar CompanyAug 18, 2026
We appreciate your feedback on the Mark Twain cigars. We understand they didn't meet your expectations, and we value your preference for other brands. Corinne Mastrojohn, Thompson Cigar Company