Thompson Cigar CompanyReviews of thompsoncigar.com

Response from Thompson Cigar CompanyAug 18, 2026

Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.

Response from Thompson Cigar CompanyAug 18, 2026

We are truly sorry to hear that the cigars did not meet your expectations and left you feeling disappointed. We understand your frustration when a product doesn't deliver the quality you anticipate. Your feedback is important, and we are reviewing our offerings to prevent similar experiences. Rebecca O'Leary, Thompson Cigar Company