Thompson Cigar CompanyReviews of thompsoncigar.com

I have never had a bad experience with Thompson Cigar. I smoke Bacarat because they are smooth and don’t leave an after taste in my mouth. I would recommend these.

Pleasant agent,fast service

Increase in price

I'm very disappointed. This has got to be the worst purchase I had with Thompson cigars. The Monte Cristo Casinos taste like they're counterfeit cigars. I've never had any Monte Cristos over the years that tasted so bland and unidimensional, not the complex taste I've experienced. The only reason I rated a two stars is because they came in earlier than I had expected.

I went on line and picked my previous order and hit the reorder button! I received the correct cigar, but wrong size! Too small and not the size I enjoy.. called customers service and did not receive a good response. Said that is my fault! All I did was hit the reorder button!!

Ordered from the July 2026 catalog and was expecting 10% off my order and free shipping just like the front of the catalog states. My items were not part of the "exclusions" that there always are. Discount code would not apply in cart. Sent a message to Customer service and was told that was an old, expired code, even though it said order by August 5th on the catalog cover, which I did. They eventually credited shipping but not the 10% on my order. Only a few bucks but do what you say you will do. Was not pleased or impressed with the reply I got. I don't expect you to post this review, but I am not happy with the experience, and this may preclude me from ordering from you in the future. Don't tell me one thing and do another. I have very little tolerance for these kinds of things. UPDATE: AUGUST, 20, 2026 Received an email from Thompsons Resolution Team informing me that the discount and free shipping should have been applied to my order but for some unknown reason was not. Long story short, Thompson has corrected the issue and went above and beyond what I expected as a result. A very classy thing to do. I am very pleased with their response and will continue to order from them. I appreciate when a business does things right, It's the right thing to do. Thanks Thompson Cigar! My next order will be coming soon. Cheers!-John

Decent deals, easy to deal with. Nice Selection. Orders usually arrive faster than anticipated

Ordering process was simple. Discounts are what I count on. Timely shipping helps!