Think EnergyReviews of thinkenergy.com

Bad customer service and not honest about their rates! Stay away from this company!! They are not honest.

Most of the reps were terrible, gave me the run around. There was one rep YESENIA SOLADO - SHE WAS FANTASTIC. GIVE HER A RAISE. She was polite, she answered my question, gave me all the information i needed, and double checked.

Very polite and clear about what was being discussed.

The representative who took my call was pleasant, efficient and informative. She did not try to pressure me into buying services I did not want or into making an immediate decision. Signing up was quick and easy. I feel I am in good hands with Think Energy.

Great Customer Service from Tracey and Denise!!!!!!

I spoke to Yesenia and she was very professional and courteous.

Absolute terrible customer support. 3 year long term customer. Had 1 bounced payment because I had financial hardship but then had money in the account that next day to pay them once I got paid. I thought autopay was setup to charge until I got a letter inthe mail stating I hadn't paid yet. I go online and it says its not due till the 8th of August. My power was cutoff last night and had no way to contact them. My fridge spoiled and lost tons of money on food. I got ahold of customer support the next morning and the manager said it was my fault. I should have called them if I was confused. After three years of on time payments they treated me like garbage and told me I had to take off work, go 20 miles to an Ace location, give them cash, tell them its for think energy, and then they will turnit back on. I asked the manager if he could help me out given the circumstances and he told me that since there was one other late payment, that I wasn't aware of, back in January of 2017 he couldn't help me. I cancelled my account and recommend to anyone looking to signup to look somewhere else. This company treats long term customers like absolute garbage with no empathy.

Jake was a real professional, and a pleasure to work with.