Think EnergyReviews of thinkenergy.com

Suggestions for ThinkEnergy to improve customer satisfaction. (1) My experience calling customer support was that sometimes nobody answered within 45 minutes (when I then gave up waiting), but other times it was not so long. (2) The Contact Us web page should allow for Chat contacts whereby we can see what place in line we are and thus judge how long a wait there might be. (3) The Customer Support phone response should provide a mechanism to allow us to choose an option to leave a message... which there seems to be if you press "1" while on hold, though the automated messages never tell us about that option. (4) ThinkEnergy should provide a web site accessible by NorthEast customers to login and check the status of their account, their contract, and the contract end date, usage, etc. as they do for their Texas customers. Overall it took a number of weeks to switch to ThinkEnergy as a supplier which is longer than what I've experienced in other states, so if you are switching over, my suggestion is to be patient and wait for 4-6 weeks before confirming whether that has been completed by calling the power delivery company.

I have been trying to enroll in the Think Energy program in Maine for a month. Over that time span I've either gotten a "Something went wrong" or the Renew page shows for an instant and then goes away on both Firefox and Chrome portals. I've also called Customer Service and they just keep saying to try again to enroll a couple hours later. I also wanted to know about the availability of Solar Farms in Maine. The Customer Service rep said I would get an email with this info. I have not gotten one and it's been over a week. Also, I tried to email at the contact info provided and never got a response. I am not sure what else to do. I am trying to enroll in the program that gives 10% credit for solar usage. I have a 8/17 renew date and they just don't seem concerned about whether I renew or not. 8/3/23 update. I was finally able to renew today. The customer care representative went thru a somewhat involved process with me. I would have never figured it out myself and I am thankful to get a rep. that new exactly what to do.

Since becoming an Energy Advisor in March, I have not had my emails to support returned. After waiting for a response, I end up having to call. Very frustrating.

My interest is with 'in person marketing'. I took my picture and had the badge made. At that time the necessary paperwork needed to be compliant still was not available. Got tired of waiting.

I called customer service 4 times regarding the same issue and it still remains unsolved.

Your rates are extremely high compared to National Grid in Western New York. Impossible to sign up customers.

It’s not the company it’s me my family already have solar systems and my full time work gets in the way and sales experience down the drain so and helping others just not working I wish it was better training besides learning about regulations but how to get customers and how to approach talk if you get my drift that’s the one thing that keeps me from people that are doing well my experience not really good

Most of the reps were terrible, gave me the run around. There was one rep YESENIA SOLADO - SHE WAS FANTASTIC. GIVE HER A RAISE. She was polite, she answered my question, gave me all the information i needed, and double checked.