Think EnergyThink Energy is an energy company with the bright idea to make clean energy simple, easy and affordable for everyone.
Think Energy (thinkenergy.com) has 464 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Nancy S.
I must commend all the staff that I have dealt with since the 1st communication I've had with Think Energy. They have ALL been very knowledgeable, courteous, respectful, and have answered/solved my concern in an exceptionally timely manner. Thank you! I would recommend Think Energy on customer service alone!
Thiago M.
The lady that took my case is great ! She understood all my questions . She made sure I was understanding and she even understood my lack of English . Great customer service !
Nyle K.
Spoke to two people in the am who didn’t seem to know what they were saying or doing. Thankfully, the line disconnected and they never called me back. Called back in the afternoon and spoke to Yesenia. What a breath of fresh air! She was confident, knowledgeable and customer service oriented. She definitely made up for the two guys in the am. I had to mark it four stars because of the incompetence I ran into in the am. Yesenia gets 6 stars!! She was that good with me and to me.
James
Excellent service
Algarni
Excellent customer service.
Gregg M.
I signed up with Think energy 3 months ago, paid my first months bill and signed up for auto pay. I leave out of town for a few days and come home at night to a dark house. Think energy has shut of my electricity for non-payment. It is too late to call someone so I go online and see that the auto pay did not pay my bill and that I have one bill overdue and one that is due in 5 days. I pay my bill online and my service comes back on about 4 hours later. I figure something happened to the auto pay and surely they must have sent me a shut off notice that I somehow missed. NOPE. No shut off notice, just the two bills. With an 800 credit score you would "think" (no pun intended) that they would have at least given me the courtesy of a shutoff notice. Instead I have lost about $300 worth of food in my freezer that was lost. I will be promptly changing service and WILL NOT be paying any type of early disconnect fee. Willing to loose a few points on my credit score for these scum bags.
Response from Think EnergyNov 8, 2019
Hi Gregg, Thank you for providing us with that valuable feedback. We have reviewed your account, and our system shows that a disconnect letter was sent out to you on October 8th, 2019, notifying you that if payment for the outstanding balance was not received by the date of October 18th, 2019, your account could be subject to service disconnection. The letter was sent out to the mailing address that we have on file for you, and in addition an SMS message reminding you of the past due status was sent on October 14th, 2019. We also show that auto pay is not set up on your account, as that is something you would have to enable via your online account. Since you do have a valid contract with us, if you decided to switch away, you would be subject to an Early Termination Fee. Please feel free to contact us if you have further questions.
Praveen K.
the communication was crisp & clear. very good
Sandra
Terrible customer service. We pay our bills through online bill pay with our bank. We paid our bill on time, received a confirmation # and a check # from our bank saying that payment had been sent. It was taking a long time to clear our account; I assumed because we had just switched to Think Energy. I received a notice in the mail from Think telling me my payment was late and they would shut off my electricity the following Monday (a week later) if they didn't receive payment. I called Think Energy and explained the situation. The rep was rude, unhelpful, and uncaring. I mailed a check that day (didn't trust bill pay). Apparently it didn't get processed in time and my electricity was disconnected 7 days after I received the letter. I plan on paying an early termination fee and switching companies immediately.
Response from Think EnergyOct 11, 2019
Hi Sandra, Thanks for your valuable feedback. We show that your payment was originally initiated using your bank’s online bill pay system, and you found that it was not sent to the correct address, causing Think Energy to not receive the payment. After your statement was already past due, you mailed in another check. Our records indicate that at the time of your disconnect the payment you mailed had not yet been received. We send a notice informing customers with past due balances that payments should be made either online or through a payment IVR to avoid payments being received after the disconnect date. Please feel free to contact us if you have any additional questions.
