John C.
I am currently out of town and…
I am currently out of town and “thought” I was on the auto pay for my electricity bills. However, the person watching my house called to tell me that power was out. I never received a past due notice or a phone call indicating that my power was about to be shut off. There is no way to contact Think Energy in an event that this happens on the weekend. For something as important as power to your house, one would think they would have a 24/7 emergency contact number. I could not be more disappointed with this customer service. Not to mention that they are unable to have multiple accounts under 1 email address. It’s truly disappointing.
Response from Think EnergyAug 15, 2019
Hi John, Thanks for your valuable feedback. We see that you received the disconnect notices via mail, but we understand you were out of town at the time. We are in the process of implementing e-notifications for situations like this. We have great news, customers now have the ability to link multiple accounts using one email address in our online portal. We will have a representative reach out to assist with linking your accounts to your preferred email address. Sincerely, The Think Energy Team