Think EnergyReviews of thinkenergy.com

I have tried calling several times and was kept on hold for over 15 minutes before giving up. There does not seem to be any customer service.

Their customer service line is a dead end and the promise of $100 gift card was not received. The response was "Unfortunately, we’re unable to verify your account", very frustrating.

I signed up haD THEM FOR 6 MONTHS THEN ASKED THEM ABOUT MY $100 GIFT CARD AND I THEN GOT A RUN AROUND they said i did't use enough energy what a bunch of bull they lie AND THEY KEEP SENDING ME E-MAILS ASKING FOR MORE INFO THEY LIE SEND ME MY $100 AND LEAVE ME ALONE

Terrible customer service. I called for help with my electric bill and got absolutely nothing. The representative, Sofía, was rude and completely unhelpful. All she kept saying was that I “consumed it” and that I have to pay, with zero explanation or willingness to review the issue. No support, no solutions, just dismissive attitude. Very frustrating and unacceptable.

Very bad experience would think energy. I had energy over the year before. And I fired them after a month. Then, a year later, they tried to sign me up with think energy. I did not request it after I talked to think energy that I did not request this.They said, okay, we take care of this.But then they send me a bill for the next following month.For a cancellation fee. I talked to sarah, who is supposed to be a supervisor and help me out.Refused to help me.She kept on saying it's my fault. They have very poor customer service. I will also be right in the bitter business bureau on my behalf of house.Poor service, this company has handled me who's still trying to charge me for something that i'm not request.And I even moved out of the place. I did cancel ogre, january 6 2025 over a year ago.

Difficulty in contacting company. No options to cancel service via website. Energy rates are not any lower than what my regular service provider offers.

I never signed up for this company’s green energy! Received a letter from Delmarva Power a month after Arcadia signed me up for green energy savings and i immediately cancelled the day after. I was assured it was cancelled by email and yet, a month later, I get a letter stating I am now signed up with ThinkEnergy LLC yet never did sign up! Don’t know how they got my information unless Arcadia somehow sent it to them. GREEN ENERGY is a scam! Don’t fall for it.

They lie about everything to get you to sign up They convince you to get the solar program not telling you 1. you will end up paying way more to the program itself than you ever would to your normal electricity 2. you're stuck in the solar program when you try to quit for a minimum of 4 extra months They lure you in with the gift card offer but don't tell you about the paperwork you have to fill out or the deadline to fill it out until you contact them asking why you haven't received it yet. They initially tell you it'll just get mailed to you after 6 months.