#TheWarmingStoreReviews of thewarmingstore.com

I will never order from this company again!...I too am still waiting for muck boots as the previous poster here. Now my husband wont have anything to open for xmas.

I had purchased a pair of ice gripping boots on Dec 6 so I would be fully prepaired for the harsh winters we get with lots of snow and ice. On Dec 23 still no boots so I call them to find out what the issue is. So here’s straight to the point they are a 3rd party store and they have to get the product from the manufacturer ( a difference place) there for even if it says it’s in stock you will not recieve it anytime soon .because they have to wait to get it yet and once they recieve it from the manufacturer it will take an additional 15 to 16 additional days to receive it after that. . It will be a total of 2 full months I have wait .i bought them because I seriously needed them for this year. If I would’ve known that, I had to wait two months to get these boots I would’ve looked elsewhere.Now as the snow snd ice is comming strong iam un prepared do to false information on actually having product having people think and believing they will have there product in 2 weeks tops. Iam NOT happy at all not everyone has extra money to go buy again at another place .

I wouldn't even give this company 1 star. The current reviews posted are accurate. Card was charged 3 days after purchase, no response in the "chat" when asking about tracking information. Christmas is 2 days away, no idea where my partners $127.50 muck boots are. Never ordering from the COLD "warm" store ever. Again.

Don’t order from this company. Delivery is awful. Not getting present in time for Christmas.

Horrible service and follow up - places a significant order December 2nd - called on the 12th said I would have order the 14 - called today told it was back ordered and would not get by Christmas’s - this lace has no inventory - no tracking of orders - don’t eat your time - thanks for screwing up my Holiday

Terrible. Ordered item. My card was charged. No tracking number provided. Called the company they advised item was back ordered. THIS WAS NOT MADE APPARENT AT TIME OF ORDER. They hold funds (In this case for 5 days) before item has reached the US (in another 5 days). Then will ship the item locally. Therefore receipt for item will take 10 days in total, and 5 days longer than it should have. As they are not shipping from a distribution center in the States. No communication from the company/ deceptive selling practices. They should only charge ones card when the item has shipped locally and a tracking # is provided. I will not purchase from this company again. UPDATE: 12/13 -SPOKE TO CUSTOMER SERVICE >>NO NEW INFORMATION PERTAINING TO WHEREABOUTS OR DELIVERY/ ETA OF GOODS AS PAID FOR. I CANCELED THE ORDER AS A RESULT.

My order arrived in 8 days which I consider good. The merchandise was excellent quality, very well constructed. I did have an issue with payment—my bank declined my initial payment so I had to call The Warming Store and after a number of attempts we were able to get the merchandise paid for. The customer service person was very pleasant and patient.

VERY BAD EXPERIENCE - WRONG INFO DISPLAYED ON THE WEBSITE, NO HELP. When ordering, at the top of the website it says that delivery is free but I had to pay 30$ for shipping of a pair of gloves. Then, even if I see that I'm on a Canadian website (little CAN flag next to the sign in mention) I realized that the charge was in $US !!! Finally I got a call from Fedex saying I will have to pay for import fees !!! Nothing of this was stated on the site. A $129 pair of gloves ended up being paid 240$ !!!! Impossible to talk to anybody by phone, no answer to email. This company isnt serious.