#TheWarmingStoreReviews of thewarmingstore.com

Awful, awful customer service. Wish I had read reviews before buying very expensive (and very good until they stopped working after only 40 uses - about $10 per use) heated gloves. While the gloves are out of warranty, they have no interest in following up or suggesting ways to repair the gloves - obviously not interested in repeat customers. DO NOT BUY FROM THIS COMPANY.

Wish I had read these reviews. Do not deal with this company. I cancelled an order five weeks ago. They confirmed it was cancelled. They sent me the product anyway. I refused the product and usps returned it. After five weeks and literally daily emails, I received a refund minus a $10 charge for using my own label???? I will fight this too. This is the worst customer service I have ever encountered! Buyer beware!!!!!

I had to return a coat for them because it was the wrong size. I want to replace my coat sent to me. I returned the coat to them via FedEx and they acknowledged receiving the coat. No replacement coat was sent out to me. I have contacted their customer service numerous times without any success. I have told them via email that if I didnt receive a replacement coat, I wanted a full refund. Still no response. I have contacted my credit card company to dispute the charge. EDIT- I recently received an email from the owner, and he genuinely apologized for the issues that I experienced. A replacement coat has since been received, and a discount was generated as a good faith gesture. I was also assured that he will be working with his customer service team so that communication between the customer and the team will be better going forward. I appreciate the personal correspondence that was initiated by the owner. As such, my initial review has been adjusted.

So far they sent the correct gloves and accepted my return. I'll see how this works out when I get my refund. They we fast to respond and took care of business qiickly

I gave it 1 star because I couldn't figure out how to give it 0 stars. They lied to me on the phone about the availability of a product (heated socks) that I needed urgently for a trip. 3 days later, I get an email telling me it is on back order. I cannot reach their customer service number - I get put on hold and shortly after, the call disconnects. I have asked that they cancel the order and give me a refund. Not sure how long that will take! DO NOT DO BUSINESS WITH THIS COMPANY.

Beware. The item never arrived. The shipping information clearly showed that it was never delivered and that the item was in the possession of the shipper. Exchanged 10 emails with them, and tried calling. The absolutely worse customer service -- Some offshore call center staffed by inept and terribly trained agents. Had to dispute the charge with credit card company who credited my account. Never any acknowledgement of wrong-doing on the part of the merchant.

I pirchased the womens hested jacket as a christmas gift and i did shop early. The gift came and no batteries where shipped with the jacket making this 160 coat useless. I contacted the company amd they refuse to send a replacement battery even though its a christmas gift because it is outside of the 30day warranty window. I have gotten nothing but the run around and even asked to speak to a manager and the call was disconnected. Worst customer servixe ever, even apple and at&t can do better customer service. This compant advertises as a family owned and operated company...well you might want to start reflecting some of those family values in your customer servixe policies. 1 million out of 1 million i will never recommened this store and im leaving a bad teview on every site i can find. Its ridiculous to not send a needed part and then refuse to replace it and THEN the customer has to pay an additonal 15p bucks because you couldnt do your job in the first place and make sure the coat had everything it needed bwfore you shipped it. Worst company ever and hands down sorriest customer support team. DO NOT RECOMMEND Update from original post: I stand corrected, an owner of the company contacted us tonight via email offering a suitable resolution, multiple apologies AND not once did he offer any excuses- which in my book reverses my original recommendation. I would recommend purchase but I would strongly encourage customers to check their purchase after receipt keeping in mind the 30day warranty

I had purchased a pair of Korkers on Dec 2 so I would be fully prepaired for the harsh winters in ND we get with lots of snow and ice. On Dec 23 still no boots so I call them to find out what the issue is. So here’s straight to the point they are a 3rd party store and they have to get the product from the manufacturer ( a difference place) there for even if it says it’s in stock you will not recieve it anytime soon because they have to wait to get it yet and once they recieve it from the manufacturer it will take an additional 15 to 16 additional days to receive it after that. . It will be a total of 2 full months I have wait .i bought them because I seriously needed them for this year. If I would’ve known that, I had to wait two months to get these boots I would’ve looked elsewhere. Or bought at Shields in Minit ND . Now as the snow snd ice is comming strong iam un prepared do to false information on actually having product having people think and believing they will have there product in 2 weeks tops. Iam NOT happy piece of shit company and discieving .