Rick T.
Initial bad experience rectified.
I had to return a coat for them because it was the wrong size. I want to replace my coat sent to me. I returned the coat to them via FedEx and they acknowledged receiving the coat. No replacement coat was sent out to me. I have contacted their customer service numerous times without any success. I have told them via email that if I didnt receive a replacement coat, I wanted a full refund. Still no response. I have contacted my credit card company to dispute the charge. EDIT- I recently received an email from the owner, and he genuinely apologized for the issues that I experienced. A replacement coat has since been received, and a discount was generated as a good faith gesture. I was also assured that he will be working with his customer service team so that communication between the customer and the team will be better going forward. I appreciate the personal correspondence that was initiated by the owner. As such, my initial review has been adjusted.
Response from #TheWarmingStoreFeb 10, 2025
We are sorry you experienced this. I did find your refund was already processed at the time of this review. It appears the delay happened in the craziness of the holidays we dropped the ball. We will strive to do better and thanks for letting us know of your issues.