#TheWarmingStoreReviews of thewarmingstore.com

What a shit show!! Ordered gloves, waited over two weeks only to email and find they don't even have them in stock! What's really bad is all the shipping confirmations I received saying they were in route! They don't know if they're coming or going.

The Warming Store is now cold. Apparently they are out of business and at best, poorly run. Made 2 attempts at ordering products, Money refunded right away. Like out of stock which they weren't! Emails unreturned. Phone number is no longer working. Too bad, they had some cool stuff.

[Updated 7-Oct - Two weeks after the projected receipt date I received a shipping notification and ultimately received the item. Never received any responses to my questions or the dispute which I withdrew]. Ordered an item and received an automated response confirming the order. That confirmation included a projected delivery date. That day came and went. Tried reaching out to the store on-line with no response. Tried calling their phone number and it eventually hung up on me - never got a live person. Have moved on to disputing the charge with my credit card company.

Horrible scammy company. Bought a very expensive infrared heating pad from them, which immediately started acting like it had a short, turning off and on. I emailed them asking for help. I had also paid extra for their extended warranty so i thought no way would this be an issue. They emailed back asking for order number and photo of receipt, even though i hd already included it in the first email. Sent it again, and they never responded. Sent it again. Waited a couple weeks and finally called! They said since it was now more than 30 days that i should go away and contact the manufacturer of the pad! I said but i bought the extended warranty even, they said they didnt care. They gave me a supposed phone number to call The manufacturer (UTK) amd the phone number rang to nowhere….what a scam company!

I ordered a bag from thewarmingstore.com on 02/10/2026 and paid $76 via PayPal (the seller is listed as JustBrand Limited in the PayPal app). The seller emailed me on 02/19 that the bag was out of stock. I requested a refund on the same day, but then I received no response or refund from PayPal. I emailed the seller again on 02/25 and received no response. I went online to PayPal on 02/27, reported the problem, and submitted a dispute. I received a full refund from PayPal 5 minutes after my submission. My lesson is to use PayPal when buying from an unknown seller.

Terrible customer service. Sold a faulty set of gloves. Long story short. The return process is a nightmare. They charge you shipping to return a faulty product. Do not recommend this scammer store

I ordered a pair of heated socks 1/24/26. It advertised 3-5 day delivery. I had not received notification that they shipped, so I emailed the company 1/31/26. They sent an email the next day saying that my order was still "warming up," without any additional information on when it would ship. I followed up the next day asking for more information with no response. I then emailed again 2/5/26 and 2/7/26 asking for a refund since my product had not shipped. I received no response. On 2/11/26 I received notice that my item had shipped despite asking for a refund. I emailed them again voicing my frustration with no response. They arrived 2/14/26. I shipped them back 2/23/26. We'll see if they refund me. It seems very unlikely with their total lack of communication.

I ordered a pair of Hestra ski gloves which was priced less than other retailers by about 20%. After three days, I sent an email requesting shipping information. There was no reply from The Warming Store. Two days after that, I called and was connected to a customer service person who, at first, told me the gloves may ship in three more days (which would be a week after I ordered them). I asked why there was a delay, did not get a straight answer until I pressed the person, and was told the gloves were back ordered and they could not promise they would be sent even in three days. The gloves were advertised as in stock and available. I canceled the order but have not received a refund as of the date of writing this review.