#TheWarmingStoreReviews of thewarmingstore.com

I ordered a cooling vest. It came on Saturday, I tried it on and it did not fit well for Pickleball play. I sent an email immediately requesting refund. I received the first reply from Sam saying "the item cannot be worn". I did not wear it, only tried it on for 30 seconds. I replied with that and the last reply was that it was non-returnable due to manufacturer's warranty. There is no such policy on their website for Oro. This vest was $200+. Also, I ordered this item on May 22 and didn't receive it until June 7...when website says 3-5 day shipping! Ordered it in white, got it in black. WHAT MORE DO I NEED TO TELL YOU. UPDATE 6/12-RESOLUTION OCCURED AFTER MANY BACK AND FORTH EMAILS. I WAS DIRECTED TO SEND MY ITEM BACK TO THE MANUFACTURER FOR A REFUND.

I bought an arm wrap from this company which came with a one year warranty, and when it failed in 10 months and I contacted the company about replacing the product they informed me that they do not honor warrantees, and that they leave that to the manufacturer, which was a company called UTK out of China. So after several weeks of garbled messages from somebody who obviously does not speak very good English out of China at UTK the only message I got back from them is that they do not honor Warrantees either, and that they depend on the company who sells their products such as the Warming Store to fulfill the warrantees. So each side was pointing fingers at each other and I never got my product replaced. Beware of purchasing any UTK products from the Warming Store, as when they fail, which they will, no one will take accountability.

Since my original review, the Warming Store has reached out to me several times and have been very courteous, sincere, and apologetic and have made amends for my inconvenience. This being said, I have changed my rating to a 5.

I ordered a pair of boots on 01/28/2025. I received my order 02/04/2025. Opened the package and the boots were four sizes bigger than I ordered. Got ahold of customer service, after 8 tries, and was told they would not ship the correct size until they received my return package. Seriously?? They had my $$ from the order and was already applied to my card. Shipped them back on 02/05/2025 FedEx. They received my return package on 02/10/2025. I emailed customer service on 02/11/2025 inquiring when will they ship the correct size back. I received this response - Dear James, Thank you for your ​response. For return exchange we will notify you once we process the item for you. If you have any more questions or concerns don't hesitate to message us or call us at 8884061984. Thank you! Perl Support Team Here it is 02/18/2025 and still no response on when they will ship my correct order. They have been paid. They messed up the order with the wrong size. They have received the return package. Two weeks later they have not even sent me the correct size order. I wish I would’ve researched more on this company and never bought anything from them. Buyer beware.

Took my money, never answered one email about lack of delivery and months later: nothing, no product and no response. DO NOT ORDER FROM THESE PEOPLE.

The store sold my email address to a bunch of spammers. If you like to receive spam, purchase something from this company. "Your Norton Shopping Guarantee from The Warming Store expires in 2 Days."

It has disappeared with my money

Pathetic it’s been about a month and I still haven’t received a refund for the items purchased a JOKE!!!!!