#TheWarmingStoreReviews of thewarmingstore.com

I do not recommdnd this place! I ordered a boot dryer, order number 529477. It was delivered on 12/22/2025 however it does not work properly- it does not dry the boots. I requested assistance to return this product and receive a reimbursement or replacement. On the website, it states email is the best contact method. I have sent 8 emails and no response. I have tried calling 12 times. I am put on hold then the line cuts. They also ignore the Better Business Bureau. I would not recommend this company or the products they sell based on my experience.

My mother ordered gloves from the warming store on December 10 and the order was processed and she never received any gloves and the gloves were like almost $185. They never responded to any of the emails we sent to verify the order status and then I helped her request a refund via email and they never responded to that except to issue another Automated email saying that the gloves were on deck to be shipped. That’s like like a month later almost so we’re going through her credit card issuer to dispute the transaction at this point.

Terrible customer service. Took 3 weeks to get the product which eats into their crazy 30 day return policy which is the EXACT SAME for Exchange…we just wanted to get a smaller size (net neutral to them with our expense for shipping) and it was 34 days after ordering and their ‘policy’ will not allow for EXCHANGE….even if we wanted to buy a more expensive product. Totally backwards customer service. Stay away at all costs…buy elsewhere…lack of flexibility here is impossible to buy as a gift for anyone. Literally worst customer service I’ve ever experienced.

Bought jackets so tiny They did not fit They did not come with battery packs Total sh*t 💩

Received the item and it works, however it states battery last 2+ hours and only lasts 1 1/4hours. After I made this order, I began getting spam emails from all other kinds of wwarming clothing companies. So beware, they sell your information.

I bought a pair of leather warming gloves. The website made it clear that you need to measure hands for the correct fit, which I did. There is no advice to measure your wrist. I ordered a medium size that happened to be called open box. No description indicated anything different about this product, but it was the same price as the product that wasn't labeled as 'open box'. I got the gloves after a while, not a quick delivery, I tried on the gloves out of the box, they fit. Then I put the batteries in the pocket on the wrist and I could barely get the gloves on and could not move my wrist once I had them on. I called the company, and they said "No refund or exchange because it was a discounted price". It was not a discounted price; I paid the same price! I'm waiting for a return call from a manager. If I get a satisfactory resolution to this problem, I will update my review.

So far I am very dissatisfied with this company. I ordered a vest on December 14 and have not received any updates on when it may ship. I have emailed 3 times and called once. I have never got an email back. Now I know it’s only been 4 days but an update would be nice, and after reading these reviews I am nervous I may not even get it.

Great prices but VERY misleading delivery. Ordered Dec 4, claim 3-5 days delivery. It is Dec 16, item still not in stock. . Customer service is useless. They state item is available (as stated on web) "in a month or so". GO ELSEWHERE if you want item for skiing this season.