#TheWarmingStoreReviews of thewarmingstore.com

I have been planning an outdoor trip for this very cold weekend and needed a new charger for my heated gloves. I ordered the charger from The Warming Store well in advance and was promised prompt delivery. Today I got an email from them saying they are out of stock and will not be able to deliver until after I am gone. I called and spoke to a "customer service" person who was no help at all and said they were out of stock. He asked if I wanted to cancel the order, and I said no, I wanted what I ordered and paid for!!! Why didn't they tell me they were out of stock in enough time for me to order from another company?

Ordered snow cleats with $79 one-day shipping (via FedEx) and received the package in 3 days. The product is bigger than size chart indicates so I needed to return it. Sent 2 emails to the company "support email" with no responses. Called "888" phone # and spoke to someone, probably not in USA. Would not credit the shipping charge for failed 1-day delivery--said they don't count Sat and Sun (which is not on the website). Said there was no one to speak to at "the store". After much discussion, send return email and I have to pay return postage. Not in the customer business!!

Run from this company. They are happy to sell you something but as soon as you need to return they are painful to deal with. I emailed there support email 4 times over 7 days with zero follow up. The customer service here is non existent.

When you call they will not let you speak to a manager or anyone above them. Always the same lady answering the phone and putting on hold to never speak to the boss. Incompetence at its best!! DO NOT BUY THERE CHEAP GARBAGE! Heated insoles are worthless. ONE HUNDRED DOLLARS DOWN THE TOILET.

This company is an absolute joke! I got heated slippers for Christmas and one of the slippers does not fully heat so I reached out via chat and was emailed and two separate times that I would get a return shipping label and never did. When I tried calling the recording said I was next in line and then a new recording message said they would return my call and I was hung up on. Mind you they never asked for my return phone number, and they never did call me back. I've reached out so many times I don't know what to do anymore. The issue I'm having is covered under warranty. I did enter a complaint on the better Business bureau site as well. I have updated my review to two stars because after this was reported to the better Business bureau and my review was published through trust pilot, the owner reached out to me and offered me a full refund, which I did receive today. I should not have had to go through all of this in order to get it though. I would still urge people to be careful working with this company.

WARNING - Fraudulent activity. This business (The Warming Store) does not respond to emails and deliberately avoids addressing customer issues. I have made multiple attempts to contact them with no response or resolution. At this point, it feels intentional and deceptive. This is not how a legitimate business operates. Consumers should stay far away — this company should not be in business. Do not buy from this company

I have been trying to purchase a replacement battery for my jacket for a month now. Two emails were sent and not acknowledged. I called twice and spoke with customer service representatives who were not in the least helpful. I requested to speak with a supervisor and was denied that request. The last representative (Rosanna) I spoke with told me to go on the chat and send photos (which I had already provided over email) as this was the quickest solution and she would watch for the chat. I've been waiting for a response to my chat for 28 min so far and it says "currently replying in under 55 minutes." The complete lack of customer service is appalling. If I ever get my battery, I will never do business with this company again.

Update: I was finally able to speak with someone and have my issues resolved. My account was refunded.