The Walking Company Reviews | Read Customer Reviews of thewalkingcompany.com

The Walking CompanyReviews of thewalkingcompany.com

3.0243 reviews
Clothing & Underwear
2200 Paseo Verde Parkway, Suite 290, Henderson, Nevada

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The Walking Company

About The Walking Company

We made it our mission to enhance the human journey. Every effort to source the world's most supportive footwear is guided by the simple idea that walking makes life better, for everyone, everywhere, every day.The Walking Company began in 1991, when a group of California entrepreneurs saw growing demand for shoes that were genuinely comfortable and genuinely well made. They founded the business with one goal: to lead in comfort footwear. In the early years we focused on curating premium comfort brands known for supportive construction and quality craftsmanship. As the comfort and wellness category grew through the 2000s, we expanded into an extensive range of footwear designed to relieve foot pain and support everyday well-being, and became a leading destination for customers who want style without giving up comfort.Three principles sit behind everything we sell: comfort, support and recovery. Every product we carry has to deliver on at least one, and the best deliver on all three.When we could not find products that met that standard at an accessible price, we built our own. ABEO, our premium line, was developed from millions of customer foot scans and features metatarsal support designed to relieve pressure and pain. Our orthotics range covers pain relief, arch support, cushioning and stability, and our comfort and support footwear system pairs the shoe with an orthotic base, so support comes built in rather than sold as an afterthought. Customers can then upgrade to the orthotic that suits their feet. Alongside our own brands, we continue to carry carefully selected third-party brands that meet the same three standards.We also know that comfort is personal. Fit questions, sizing questions and questions about which orthotic suits a particular foot are the ones we get most often, and our team is here to answer them by chat, by phone or in store. Insights from more than six million customers shape what we buy, what we develop and what we stop selling.

The Walking Company (thewalkingcompany.com) has 243 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: thewalkingcompany.com
Website: thewalkingcompany.com
Category: Clothing & Underwear
Location: Henderson, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Walking Company reviews

243 approved reviews, newest moderated first

Myrni
Sep 17, 2026
I love the shoes i walk everyday and…
I love the shoes i walk everyday and walking shoes are very comfortable there the best
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Debbie N.
Sep 16, 2026
Will not be ordering from this company
I returned the shoes and wasn’t refunded bc of wear. The shoes were not comfortable enough for me to spend that much money! They also didn’t hold up(hence the wear and tear) I paid for the return in case they didn’t work and then had to pay again! To have the shoes returned since I didn’t get a refund. Sorry. Won’t be ordering again or giving any referrals. Very disappointed
Response from The Walking CompanySep 17, 2026
Hi Debbie, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the frustration and inconvenience this has caused you. We understand your disappointment, especially after having to pay for the return and then additional shipping costs to have the shoes sent back to you. Our warehouse confirmed that the shoes were shipped back to you on September 12. No worries, I have followed up with our team to request the tracking number so we can provide you with an update on the shipment. We’ll share the tracking information with you as soon as we receive it. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Margaret H.
Sep 15, 2026
The Walking Company makes up lies to resolve issues
I ordered a pair of shoes and they were extremely uncomfortable. I returned the shoes expecting a full refund and they did not pass a random "inspection." I lodged a BBB complaint and the company lied on the review on how they resolved the issue.
Response from The Walking CompanySep 15, 2026
Hi Trustpilot, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the frustration and disappointment you experienced with your return and refund. We would like to review your order and the details of the previous resolution to better understand what happened. Could you please provide us with your order number so we can look into this for you? We appreciate your patience and the opportunity to review your concern. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Elizabeth G.
Sep 15, 2026
Delivery...or...rather..NON delivery
11 days after I placed my order and I still have not received my shoes. Completely unacceptable.
Response from The Walking CompanySep 16, 2026
Hi Elizabeth, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the delay and understand your frustration about not receiving your shoes yet. Please note that orders may take 2–3 business days to be processed at our warehouse. Once the order has shipped, delivery generally takes an additional 5–7 business days. Based on our records, your order is still in transit. Since the shipment is still within the expected delivery timeframe, we kindly ask that we allow until Friday, which will be the 10th business day of the shipment, for the package to arrive. If the package has not been delivered by Friday, please contact us again so we can review the tracking information and determine the next steps. We sincerely apologize again for the inconvenience and appreciate your patience and understanding. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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flimonsd
Sep 15, 2026
Great product.
Great product.
Response from The Walking CompanySep 15, 2026
Hi Fernando, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We appreciate you taking the time to share your feedback with us. We’re happy to hear that you’re pleased with the product! We truly appreciate your support and hope you continue to enjoy your purchase. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Paola S.
Sep 15, 2026
Returns policy is ridiculous
Returns policy is ridiculous
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Cynde J.
Sep 15, 2026
I used to shop at your brick and mortar…
I used to shop at your brick and mortar store many years ago. It was my go-to store. Then I couldn't find you and eventually located you on-line. You still have the brands that are comfortable for me and the size that fits and gives me room. Your service is still great. I wish I could try shoes on before buying though. Do you have any walk-in stores any longer?
Response from The Walking CompanySep 15, 2026
Hi Cynthia, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We truly appreciate you taking the time to share your feedback and for being a long-time customer. It means a lot to know that you have continued to find comfortable brands, the right size, and the room you need from us online. We’re also happy to hear that you’ve had a great experience with our service. We completely understand your wish to try shoes on before purchasing, especially when finding the right fit is important. We appreciate your continued support and your kind words. Your feedback is valuable to us and will be taken into consideration. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Elaine C.
Sep 14, 2026
great customer service!
great customer service!
Response from The Walking CompanySep 14, 2026
Hi Elaine, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for your kind feedback! We truly appreciate you taking the time to share your experience with us. We’re delighted to hear that you were pleased with the customer service you received. Your kind words mean a lot to our team and encourage us to continue providing friendly, helpful, and responsive service to every customer. Thank you again for choosing The Walking Company and for your support. We truly appreciate your business and look forward to serving you again in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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