The Walking CompanyReviews of thewalkingcompany.com

Response from The Walking CompanySep 14, 2026

Hi Ann, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and your understanding. We’re glad that our Customer Service team was able to assist you and help resolve the situation with your return and refund. We understand that return instructions can sometimes be confusing, and we appreciate you taking the time to explain what happened. We’re also happy to hear that you now know how to properly prepare your return should you need to send another item back in the future. Your patience and cooperation are greatly appreciated. Thank you again for choosing The Walking Company and for your support. We truly value your business and look forward to assisting you again whenever you need us. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Carol, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us. We’re delighted to hear that you love your sandals and that you found the online ordering process easy and convenient. We understand that ordering footwear online can sometimes feel uncertain, especially if you don’t usually shop online, so we’re very happy that your experience was smooth and enjoyable. Your kind words mean a lot to our team and encourage us to continue providing quality footwear and a simple, hassle-free shopping experience. Thank you again for choosing The Walking Company. We truly appreciate your business and hope you continue to enjoy your new sandals! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Jan, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. Thank you for taking the time to share your honest feedback. We’re happy to hear that you love the shoes you recently purchased, but we sincerely apologize for the frustration and inconvenience you experienced with the Shop checkout process. We understand your concerns about the checkout experience, including the difficulty of adding or editing items in your cart and your concerns about saved payment information. We appreciate you bringing these issues to our attention, as we understand how important it is for customers to feel comfortable and confident when placing an order. We’re sorry that this experience has made you hesitant to shop with us again. Your feedback is very important to us, and we will make sure your comments regarding the Shop platform and checkout process are documented and taken into consideration as we continue working to improve the overall shopping experience. Thank you again for your feedback and for giving us the opportunity to address your concerns. We truly appreciate your business and hope we can provide you with a better experience in the future. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Donna, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for your kind and thoughtful feedback! We truly appreciate you taking the time to share your experience with us. We’re so happy to hear that you appreciate the arch support shoe options and insoles we offer. It means a lot to know that The Walking Company has become your go-to place for most of your footwear needs and that you continue to trust us for your insoles as well. Your continued support and loyalty truly mean a great deal to us. We’re grateful to be a part of your footwear choices and are happy that our products have been helpful to you. Thank you again for choosing The Walking Company and for being such a valued customer. We look forward to helping you find more comfortable and supportive footwear in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Carol, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us. We’re delighted to hear that you find your shoes comfortable, functional, and attractive. We’re also happy to know that you find our website easy to use and that your orders arrive in a timely manner. Your satisfaction means a lot to us, and we’re grateful to know that both our products and online shopping experience have met your expectations. Feedback like yours encourages us to continue providing quality footwear and convenient service to our customers. Thank you again for choosing The Walking Company and for your continued support. We truly appreciate your business and hope you continue to enjoy your shoes! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Pamela, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. Thank you so much for sharing your experience with us! We truly appreciate you taking the time to tell us about your first online footwear purchase. We’re especially happy to hear that you found the ordering process easy, received your confirmation promptly, and that your two pairs of Dansko sneakers fit perfectly. We understand that ordering shoes online can feel uncertain when you normally prefer to try them on in person, so we’re delighted that your first online experience with us was a successful one. We also truly appreciate your continued connection with The Walking Company and your past purchases of Dansko clogs and Kenco sandals. It means a lot to know that your previous experience gave you the confidence to try shopping with us online. Thank you again for choosing The Walking Company and for giving us the opportunity to serve you. We’re thrilled that you’re happy with your new sneakers, and we look forward to helping you find more footwear you’ll love in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Gloria, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. Thank you so much for your kind feedback! We truly appreciate you taking the time to share your experience with us. We’re delighted to hear that you loved your shoes. It means a lot to know that you’re happy with your purchase and that the shoes met your expectations. Customer satisfaction is very important to us, and feedback like yours encourages our team to continue providing quality footwear and a great shopping experience. Thank you again for choosing The Walking Company and for your support. We truly appreciate your business and hope you continue to enjoy your new shoes! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US