The Walking CompanyReviews of thewalkingcompany.com

Response from The Walking CompanyOct 9, 2026

Hello Janice, Thank you for reaching out to WalkingCo. Customer Experience Team. I will be assisting you for today. Thank you so much for your kind words and for sharing your experience with us! We’re sorry the shoes didn’t fit quite right, but we’re glad to hear that our team was able to make the return process easy and prompt. We truly appreciate your feedback and support. We hope you’ll find another pair that provides the perfect fit and comfort! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at 1-855-665-7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit our WalkingCo Help Center (which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Thank you, Jess WalkingCo Customer Experience Team https://help.walkingco.com/en-US

Response from The Walking CompanyOct 7, 2026

Hi Mary, Thank you for reaching out to WalkingCo Customer Experience Team. I will assist you today! We are sorry to hear that your order was cancelled. Upon checking your order, it shows that the item is currently out of stock. As a result, I have processed a refund to your original method of payment. Please allow 3–5 business days for the refund to be processed and reflected in your account, depending on your financial institution, from the day we cancelled your order. We sincerely apologize for the inconvenience and appreciate your patience and understanding. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at 1-855-665-7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit our WalkingCo Help Center (which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Derek Walkingco https://help.walkingco.com/en-US

Response from The Walking CompanyOct 6, 2026

Hi Pamela, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize that you received the wrong shoes and for the inconvenience this caused. We understand that having to travel across town to return the shoes was an additional inconvenience. We truly appreciate you taking the time to share your feedback. We will make sure your comments are noted and shared with the appropriate team so we can continue improving our service and order fulfillment process. We also understand that you are currently waiting for your refund. We appreciate your patience while the return is being processed. We apologize again for the inconvenience and appreciate your understanding. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanyOct 6, 2026

Hello There, Thank you for taking the time to share your feedback with us. We truly appreciate you bringing this to our attention. We’ll make sure to forward your feedback to the appropriate team for review and consideration. Your comments are valuable to us and will help our team identify areas where we can improve our products and customer experience. Thank you again for sharing your thoughts with us. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at 1-855-665-7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit our WalkingCo Help Center (which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Derek Walkingco https://help.walkingco.com/en-US

Response from The Walking CompanyOct 6, 2026

Hi Ann, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize that the shoes did not meet your expectations. We understand your frustration, especially since the size does not appear to match what you ordered and the shoes feel much smaller than expected. We also appreciate your feedback regarding the stiffness of the leather and the overall quality of the shoes. We understand that comfort, proper sizing, and quality are important when purchasing footwear, and we’re sorry that this pair did not provide the experience you expected. We will document your feedback regarding the sizing, leather stiffness, and overall quality and share it with the appropriate team for review. We appreciate you taking the time to share your experience with us. Your feedback is valuable and helps us identify areas where we can improve our products and customer experience. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanyOct 5, 2026

Hi Melody, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We appreciate you taking the time to share your feedback with us. We’re glad to hear that our staff was able to assist you in finding the right size. We’re happy that you had a positive experience and that our team was able to make the sizing process easier for you. We truly value your feedback and will be sure to share your kind comments with our team. We hope you continue to enjoy your shoes, and we look forward to assisting you again in the future. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanyOct 5, 2026

Hi Katherine, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the confusion and inconvenience you experienced while trying to complete your return. We understand how frustrating it must have been to see both FedEx and USPS barcodes on the return label without clear instructions on which carrier to use. We also understand that this resulted in you going to the wrong carrier first. No worries, we will take your feedback seriously and document your concerns regarding the return process and the lack of clarity about the carrier instructions. We will share this feedback with the appropriate team so they can review how the return instructions and labels are presented and determine how we can make the process clearer and easier for customers. We truly appreciate you taking the time to share your experience and help us identify areas where we can improve. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US