The Walking CompanyReviews of thewalkingcompany.com

3.0243 reviews
Clothing & Underwear
2200 Paseo Verde Parkway, Suite 290, Henderson, Nevada

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The Walking Company

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About The Walking Company

We made it our mission to enhance the human journey. Every effort to source the world's most supportive footwear is guided by the simple idea that walking makes life better, for everyone, everywhere, every day.The Walking Company began in 1991, when a group of California entrepreneurs saw growing demand for shoes that were genuinely comfortable and genuinely well made. They founded the business with one goal: to lead in comfort footwear. In the early years we focused on curating premium comfort brands known for supportive construction and quality craftsmanship. As the comfort and wellness category grew through the 2000s, we expanded into an extensive range of footwear designed to relieve foot pain and support everyday well-being, and became a leading destination for customers who want style without giving up comfort.Three principles sit behind everything we sell: comfort, support and recovery. Every product we carry has to deliver on at least one, and the best deliver on all three.When we could not find products that met that standard at an accessible price, we built our own. ABEO, our premium line, was developed from millions of customer foot scans and features metatarsal support designed to relieve pressure and pain. Our orthotics range covers pain relief, arch support, cushioning and stability, and our comfort and support footwear system pairs the shoe with an orthotic base, so support comes built in rather than sold as an afterthought. Customers can then upgrade to the orthotic that suits their feet. Alongside our own brands, we continue to carry carefully selected third-party brands that meet the same three standards.We also know that comfort is personal. Fit questions, sizing questions and questions about which orthotic suits a particular foot are the ones we get most often, and our team is here to answer them by chat, by phone or in store. Insights from more than six million customers shape what we buy, what we develop and what we stop selling.

The Walking Company (thewalkingcompany.com) has 243 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: thewalkingcompany.com
Website: thewalkingcompany.com
Category: Clothing & Underwear
Location: Henderson, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About The Walking Company

The Walking Company (thewalkingcompany.com) has 243 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: thewalkingcompany.com
Website: thewalkingcompany.com
Category: Clothing & Underwear
Location: Henderson, Nevada
Listed on Five Star Index: 2026

Robert P.

Oct 13, 2026

I requested an exchange as the sandal I…

I requested an exchange as the sandal I purchased did not accurately describe the sole. The exchange should have resulted in a credit, but I was charged more for the second item to make the exchange even. This and your policy of charging $11 for a return, and I will likely not shop here again.

Response from The Walking CompanyOct 13, 2026

Hi Robert, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the frustration and disappointment you experienced with your exchange. We understand your concern, especially since the sandal you received did not match your expectations regarding the sole, and you expected the exchange to result in a credit rather than an additional charge. We also understand your concerns about the $11 return fee and how these charges affected your overall shopping experience. We recognize how disappointing it can be when an exchange does not turn out as expected, particularly when you feel the original product description did not accurately reflect the item you received. We truly value your feedback and are sorry that this experience has affected your confidence in shopping with us. Your comments are important to us, and we will share them with the appropriate team for review as we continue working to improve our product descriptions, exchange process, and overall customer experience. We regret that we did not meet your expectations, and we appreciate you taking the time to share your concerns with us. We hope to have the opportunity to provide you with a better experience in the future. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US