The Walking Company Reviews | Read Customer Reviews of thewalkingcompany.com

The Walking CompanyReviews of thewalkingcompany.com

3.0243 reviews
Clothing & Underwear
2200 Paseo Verde Parkway, Suite 290, Henderson, Nevada

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The Walking Company

About The Walking Company

We made it our mission to enhance the human journey. Every effort to source the world's most supportive footwear is guided by the simple idea that walking makes life better, for everyone, everywhere, every day.The Walking Company began in 1991, when a group of California entrepreneurs saw growing demand for shoes that were genuinely comfortable and genuinely well made. They founded the business with one goal: to lead in comfort footwear. In the early years we focused on curating premium comfort brands known for supportive construction and quality craftsmanship. As the comfort and wellness category grew through the 2000s, we expanded into an extensive range of footwear designed to relieve foot pain and support everyday well-being, and became a leading destination for customers who want style without giving up comfort.Three principles sit behind everything we sell: comfort, support and recovery. Every product we carry has to deliver on at least one, and the best deliver on all three.When we could not find products that met that standard at an accessible price, we built our own. ABEO, our premium line, was developed from millions of customer foot scans and features metatarsal support designed to relieve pressure and pain. Our orthotics range covers pain relief, arch support, cushioning and stability, and our comfort and support footwear system pairs the shoe with an orthotic base, so support comes built in rather than sold as an afterthought. Customers can then upgrade to the orthotic that suits their feet. Alongside our own brands, we continue to carry carefully selected third-party brands that meet the same three standards.We also know that comfort is personal. Fit questions, sizing questions and questions about which orthotic suits a particular foot are the ones we get most often, and our team is here to answer them by chat, by phone or in store. Insights from more than six million customers shape what we buy, what we develop and what we stop selling.

The Walking Company (thewalkingcompany.com) has 243 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: thewalkingcompany.com
Website: thewalkingcompany.com
Category: Clothing & Underwear
Location: Henderson, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Walking Company reviews

243 approved reviews, newest moderated first

Patricia
Oct 16, 2026
You canceled my order 3 days after the…
You canceled my order 3 days after the purchase. I'll never shop at the walking company again.
Response from The Walking CompanyOct 16, 2026
Hi Patricia, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize that your order was canceled three days after your purchase. We understand how frustrating and disappointing this experience must have been, and we are sorry for the inconvenience it has caused. Orders may occasionally be canceled if an item becomes unavailable or is out of stock. We understand that this is not the experience you expected, and we regret that we were unable to fulfill your order. We appreciate you sharing your feedback with us. Your concerns are important, and we will share them with the appropriate team as we continue working to improve our service. We sincerely apologize again for the disappointment and appreciate you taking the time to share your experience with us. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Sharon S.
Oct 16, 2026
Fast delivery
Fast delivery
Response from The Walking CompanyOct 16, 2026
Hi Sharon, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We’re happy to hear that your order arrived quickly! We appreciate you taking the time to share your experience with us. Thank you for choosing The Walking Company. We hope you enjoy your purchase! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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L. W.
Oct 14, 2026
I liked the fact the sandals arrived…
I liked the fact the sandals arrived quickly. The quality is good. The straps, however, are too loose when Velcro is as tight as possible. So I’ve applied cushioned mounting tape to the underside of the straps. I hope works for the event 😊
Response from The Walking CompanyOct 15, 2026
Hi Lacreasha, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We’re glad to hear that your sandals arrived quickly and that you’re happy with their quality. However, we’re sorry that the straps were too loose even when adjusted as tightly as possible. We understand how important it is for your sandals to fit securely, especially when you have an event coming up. We appreciate you sharing your experience and the adjustment you made to help improve the fit. Your feedback is valuable to us, and we will share your comments with the appropriate team for review. We hope the sandals work well for your event and that you have a wonderful time! Thank you for taking the time to share your feedback with us. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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Jmc
Oct 14, 2026
The shoes and insoles are cheaply made…
The shoes and insoles are cheaply made and not at all supportive. In addition the shoes are not true to size. Overall, a waste of money.
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Mrs. L.
Oct 14, 2026
This is the second pair of these shoes…
This is the second pair of these shoes I have bought. Love them- very comfortable and safe when I walk my dog in the early mornings on our beach.
Response from The Walking CompanyOct 14, 2026
Hi Marlene, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. We’re delighted to hear that you love your shoes and that this is your second pair! It’s wonderful to know they provide the comfort and stability you need when walking your dog along the beach in the early mornings. We truly appreciate your continued support and loyalty to The Walking Company. Feedback like yours means a lot to us, and we’re happy to know our footwear is helping make your daily walks more comfortable and enjoyable. Thank you for being a valued customer. We hope you continue to enjoy your shoes! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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BARBARA F.
Oct 14, 2026
Horrible way company has gone, unable to try on shoes in person
No longer able to try on shoes in person. What a joke. Used to be my fav shoes, but I can't buy without trying on.
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Samantha O.
Oct 13, 2026
Three Cheers
Your website was easy to navigate, your delivery was prompt and your product is great
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Sherrie P.
Oct 13, 2026
Your returns automated is bad
Your returns automated is bad. Editing is impossible and then you time out. Response time is really slow.
Response from The Walking CompanyOct 14, 2026
Hi Sherrie, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the frustration you experienced with our returns process. We understand how inconvenient it can be when the return portal makes editing difficult, times out before you can finish, and takes too long to respond. We appreciate you taking the time to share your experience with us. Your feedback is important, and we will share your concerns with the appropriate team for review as we continue working to improve our returns process and overall customer experience. We apologize again for the inconvenience and appreciate your patience and understanding. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US
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