The Walking CompanyReviews of thewalkingcompany.com

Ordered shoes 5/5/25. They didn't ship for 2 weeks, until I called customer service, at which point I was told they *coincidentally* shipped just that day and would arrive in 1-2 business days (really, they were shipped only because I called). They arrived 4 business days later. They didn't fit, so I returned them. I watched for the refund to post. It didn't for several business days after the return tracking showed the package was received by the company. I emailed customer service and got an AI reply that confirmed the return was received and to watch for refund within 10 business days. It never posted. I called the Walking Company 6/30/25 and the spoke to a live person who posted the refund right away. Reading other reviews, my experience is far from unique. The only reason for giving the 2nd star is that once I called both to get the shoes shipped and get the refund posted, action was taken immediately and without additional hassle, but the fact I had to call at all to get what I paid for and to get the refund is a great way to generate negative reviews and go out of business.

Stay away! My order has been in transit for 3 weeks now and has not left the warehouse. No notifications of any kind. Extremely poor fulfillment and customer service takes you to an AI chatbot. I'll certainly never order from them again.

I will never purchase from them again. Having a restocking fee from an online shoe store is ridiculous. I ordered 2 pair in different colors. After wearing one pair I realized the style was not good for my work situation. I chose to return the unworn pair and was resigned to the restocking fee. But then after 2 weeks I had to contact them for my refund. This happened a second time with a pair I sent my daughter, they've been returned but I had to contact them today because it's been 2 weeks and no refund. I got an AI response to my inquiry. I don't feel good ordering from this company.

I ordered a pair of shoes that were final sale, no returns. I accepted that. I ordered in my size, 9, as a women's 9, according to the website. They shipped me a men's 9. So even if the mistake is theirs, the sale is final. No refund, nothing. That's just wrong. The customer service response was abysmal. I will NEVER do business with the company again. Attention: The order number was: ORDER #ABEO-128959

This company is shady. I had issues with my ordered and had to reach out to 4 different people via email and phone to try to resolve the issues (one being the wrong pair of shoes being sent...not even close to what I ordered). I finally got the authorization and shipping labels to send the items back. Not surprisingly, three weeks after I sent them back I still hadn't received a refund. I had to contact the company again to inquire about the refund. The refund was promptly given to me after no real explanation as to why it was delayed. I would never buy from this company again. They outsource their customer service and the hoops one has to jump through to get some assistance is ridiculous. If you buy from them and have to make a return make sure you hang on to your tracking information to prove the items made it back to them.

My chiropractor recommended I try Walking Store & I’m glad I did. My experience ordering my sandals was great! Great looking, supportive & comfortable. Also bought some shoe insert orthotics. Highly recommend you get some foot support from Walking Company!

Don't walk but run away from this company. By far the worst online company I have ever dealt with. Spoke to 7 different people and a supervisor, one more incompetent than the other. I was on the phone for almost 2 hours trying to locate a lost package, for over 10 days. They promised FedEx sent the package but after 1 week, it still states on the FedEx site that the package never arrived at the original shipping facility. I wish I read all the other reviews before I ever bought from The Walking Company!

Terrible experience all the way around. The Worst! First, the quality of the Abeo shoes has gone down. Second, when calling with questions, I am speaking to someone overseas, which always is a challenge. Third, I wrote a lengthy note, (to the .com which I was directed to online) asking questions about the Metatarsal support which was totally different than previous shoes I owned from them. I received an AI response! Which did not address my questions! What!??? And nowhere to direct it to otherwise. If this company goes out of business, it will be no surprise to me.