The Walking Company Reviews | Read Customer Reviews of thewalkingcompany.com

The Walking CompanyReviews of thewalkingcompany.com

3.0243 reviews
Clothing & Underwear
2200 Paseo Verde Parkway, Suite 290, Henderson, Nevada

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The Walking Company

About The Walking Company

We made it our mission to enhance the human journey. Every effort to source the world's most supportive footwear is guided by the simple idea that walking makes life better, for everyone, everywhere, every day.The Walking Company began in 1991, when a group of California entrepreneurs saw growing demand for shoes that were genuinely comfortable and genuinely well made. They founded the business with one goal: to lead in comfort footwear. In the early years we focused on curating premium comfort brands known for supportive construction and quality craftsmanship. As the comfort and wellness category grew through the 2000s, we expanded into an extensive range of footwear designed to relieve foot pain and support everyday well-being, and became a leading destination for customers who want style without giving up comfort.Three principles sit behind everything we sell: comfort, support and recovery. Every product we carry has to deliver on at least one, and the best deliver on all three.When we could not find products that met that standard at an accessible price, we built our own. ABEO, our premium line, was developed from millions of customer foot scans and features metatarsal support designed to relieve pressure and pain. Our orthotics range covers pain relief, arch support, cushioning and stability, and our comfort and support footwear system pairs the shoe with an orthotic base, so support comes built in rather than sold as an afterthought. Customers can then upgrade to the orthotic that suits their feet. Alongside our own brands, we continue to carry carefully selected third-party brands that meet the same three standards.We also know that comfort is personal. Fit questions, sizing questions and questions about which orthotic suits a particular foot are the ones we get most often, and our team is here to answer them by chat, by phone or in store. Insights from more than six million customers shape what we buy, what we develop and what we stop selling.

The Walking Company (thewalkingcompany.com) has 243 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: thewalkingcompany.com
Website: thewalkingcompany.com
Category: Clothing & Underwear
Location: Henderson, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Walking Company reviews

243 approved reviews, newest moderated first

Liz S.
Feb 14, 2025
RUN AWAY!
RUN AWAY! This company is a scam! I ordered 2 pairs of shoes and returned one pair that didn't fit per customer service. Kept tracking info, but refund never came. Like other customers found, they don't answer the phone, return your email, and use AI to pretend to respond! Still no refund after 6 weeks! UPDATE: After numerous contacts in various ways, including website, emails, and even a call to another number, my full purchase price for the pair I returned was credited 10 weeks after purchase to my credit card on March 10th. So keep trying if you are still waiting. But better yet, don't order from them ever!
Response from The Walking CompanyAug 11, 2026
Hi Liz Stephan, We sincerely apologize for the delayed response and for any inconvenience this has caused you. Rest assured that your feedback matters to us. We are willing to look into this matter so we can provide the most accurate resolution for you. You can either call us at +1-855-665-7710 so we can assist you as soon as possible or you can post your full name, email address or order number so we can investigate what had happened and help you fix it. The Walking Company
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Michael R.
Feb 7, 2025
This company is worthless
When the store was in my area, I couldn't have had a better experience. Since then, I had one order that wasn't shipped, and I had to remind them and a recent on that the shoelace broke in two weeks and the sole had issues in two months. Emailed back and forth with the pictures and they replied they can do nothing. Blamed it on how where I wear and such. Put them on, drive to work, sit at desk, go home, repeat. I can count on one hand I have taken time to write a review, and, in this case, it should have a zero rating. Won't get my business again.
Response from The Walking CompanyAug 10, 2026
Hi Mike, I'm truly sorry to hear about the issues you've experienced with your shoes. I understand how disappointing this must be, especially given your previous positive experiences with our company. We’ve shared your feedback with our team and ensure we take time to look into similar cases like yours. Our goal is to provide a better customer experience for our loyal customers like you. As a gesture of goodwill, we’d like to offer you $50 in store credit for the inconvenience. Please call us at 1-855-665-7710 to redeem the credit with one of our Customer Experience Representatives. We truly appreciate your feedback, which is extremely important to us, and thank you for your understanding.
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anonymous
Jan 18, 2025
Ever since your stores closed
Ever since your stores closed, it has become really difficult to choose shoes from your company. Ive been a long-time customer of ABEO, but now it's especially challenging, particularly when it comes to getting a refund for my returned order. The last representative I spoke with was hard to understand before Lorence, but Lorence explained everything clearly, including why I received two packages due to the duplicate order ABEO-155108. I apologize for being rude to Lorence, but he was very patient and did an excellent job. You should definitely keep Lawrence on your team.
Response from The Walking CompanyAug 10, 2026
Hi Kit, Thank you so much for sharing your experience with us, and especially for being a long-time ABEO customer. We truly understand how difficult it can be to shop for shoes online without the ability to visit a store and try them on, and we’re sorry that the return and refund process added to that frustration. We’re also very happy to hear that Lorence was able to clearly explain what happened with your duplicate order ABEO-155108 and patiently assist you. We’ll be sure to share your kind words with him and our team. It means a lot to know that he was able to turn the experience around for you. Thank you again for your continued support of ABEO and for taking the time to recognize Lorence’s efforts. We truly appreciate having you as a valued customer.
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Heather N.
Jan 15, 2025
I suspect this company is a sham
I suspect this company is a sham. I ordered metatarsal support sneakers which were almost a size and a half too big. I decided return and opted for a refund. This was over 6 weeks ago. I inquired and was told the refund was processing. That was on Dec 9 2024. I have yet to see the money refunded. I am genuinely concerned. DO NOT ORDER FROM THIS COMPANY. I am out $69 right now.
Response from The Walking CompanyAug 10, 2026
Hi Heather, We sincerely apologize for the inconvenience and frustration caused by the delays with your refunds. We understand that you had to contact us each time to have your refunds processed, and we recognize that this should not have been necessary. We’ve shared your feedback with our team and implemented a process to ensure returns are refunded promptly and automatically. Our goal is to provide a better customer experience and prevent you from having to follow up with us for your refunds. As a gesture of goodwill, we’d like to offer you $50 in store credit for the inconvenience. Please call us at 1-855-665-7710 to redeem the credit with one of our Customer Experience Representatives. We truly appreciate your feedback, which is extremely important to us, and thank you for your understanding.
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Customer
Jan 14, 2025
Uncomfortable shoes and bad service
Ugh I wish I had read these reviews before I ordered. Cute pics online, great marketing, but none of their shoes fit or felt comfortable, and I really wonder about their R&D. Returning the shoes was a TOTAL drag. They didn't issue me enough shipping labels, wrote an email, got a nonsense AI response, had to call in multiple times to get more, sent them in, no response for weeks, wrote in, got an AI message, then eventually a partial refund, so I called in and finally got the full refund. The customer service when I called in has always been great but absolutely ridiculous how much time and effort.
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Kathy R.
Jan 2, 2025
WARNING-DO NOT ORDER FROM THE WALKING COMPANY!
Do not order from the walking company. They have deducted $110.20 from my account. I haven’t received anything from them, not even a confirmation of my order. I have sent 3 e-mails and called and waited for a long time. After holding a message comes saying to e-mail them and they disconnect you.
Response from The Walking CompanyAug 10, 2026
Hi Kathy, We sincerely apologize for the inconvenience and frustration caused by the delay with your order. After reviewing the details, we confirmed that your order was placed on December 19th and was shipped on December 24th. Unfortunately, the delay occurred while the package was in transit with FedEx. Since your order was shipped via FedEx Standard/Ground Economy, unforeseen carrier delays can occasionally occur. We also confirmed that you contacted multiple times regarding the status of your order. On Jan 7th, we processed a full refund for your order although the package was subsequently delivered to you on Jan 9th. We truly value your business and hope to provide you with a much better experience in the future.
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Manola B.
Dec 19, 2024
Slow processing + awful customer service
Slow processing. Advertise discounts don’t work and they make it very difficult to follow up and hold them to their word. Customer service is entirely AI generated and quite frankly not just inept but also condescending. The use of legal language will help to hold them accountable.
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Michael F.
Dec 18, 2024
If I could rate zero I would
If I could rate zero I would, I bought a pair of shoes they came in a timely manner. I tried them on for two hours the heel slipped so I sent it back original box original shipping package, etc. and they refuse the refund. Said I could either forfeit my money and the shoes or take the shoes back, which don’t fit.
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