The Walking CompanyReviews of thewalkingcompany.com

Response from The Walking CompanyAug 10, 2026

Hi Allyson, We sincerely apologize for the inconvenience and frustration caused by the delay with your order. After reviewing the details, we confirmed that your order was placed on March 18 and shipped on March 20. Unfortunately, the delay occurred while the package was in transit with FedEx. Since your order was shipped via FedEx Standard/Ground Economy, unforeseen carrier delays can occasionally occur. We also confirmed that you contacted us twice regarding the status of your order. On March 30, we processed a full refund for your order. Your package was subsequently delivered on March 31, the following day. Please see the FedEx tracking information for your reference. As a gesture of goodwill, we would like to offer you 20% off your next purchase of regular-priced shoes. To redeem this offer, please contact our Customer Service team at 1-855-665-7710. We truly value your business and hope to provide you with a much better experience in the future.

Response from The Walking CompanyAug 10, 2026

Hi Barbara, We’re truly sorry to hear about your experience. We understand how frustrating it must have been to have to contact us multiple times just to arrange your return, and then continue waiting for your refund after sending the sandals back. You expected the return process to be simple and straightforward, and we’re sorry that we made it feel like more work than it should have been. We also understand your frustration with the delay and appreciate you taking the time to share what happened. Your feedback about the return process and your experience with our service is important to us, and we’ll make sure your concerns are shared with our team. As a gesture of goodwill, we’d be happy to offer you a discount on a future purchase. Please contact our Customer Service team at +1 855-665-7710 so we can assist you.

Response from The Walking CompanyAug 10, 2026

Hi Marisa, We sincerely apologize for the hassle and frustration you experienced with your recent order and return. After further review, our warehouse team confirmed that the returned item showed visible signs of wear. As outlined in our return policy, worn or damaged items are not eligible for a refund, which is why we were unable to process your credit. However, we truly value you as a customer and appreciate your feedback. As a gesture of goodwill, we would like to offer you store credit for the full amount paid for your order. If you would like to accept this offer, please contact our Customer Service team at 1-855-665-7710. We hope this helps make up for your experience, and we look forward to speaking with you soon.

Response from The Walking CompanyAug 11, 2026

Hi A Hart, We sincerely apologize for the delayed response and for any inconvenience this has caused you. Rest assured that your feedback matters to us. We are willing to look into this matter so we can provide the most accurate resolution for you. You can either call us at +1-855-665-7710 so we can assist you as soon as possible or you can post your full name, email address or order number so we can investigate what had happened and help you fix it. The Walking Company

Response from The Walking CompanyAug 11, 2026

Hi S. Tille, We sincerely apologize for the delayed response and for any inconvenience this has caused you. Rest assured that your feedback matters to us. We are willing to look into this matter so we can provide the most accurate resolution for you. You can either call us at +1-855-665-7710 so we can assist you as soon as possible or you can post your full name, email address or order number so we can investigate what had happened and help you fix it. The Walking Company

Response from The Walking CompanyAug 10, 2026

Hi Karen, We sincerely apologize for your experience and for the delay with your order and return. After further review, we acknowledge that when you reached out for assistance with your return and explained the reason for the delay, we could have provided you with additional options. We regret that we did not do so and apologize for the inconvenience. As a gesture of goodwill and appreciation for your continued business, we would like to offer you $50 in store credit. If you would like to accept this offer, please contact us at 1-855-665-7710 so we can assist you. We truly appreciate your feedback and understanding and hope to provide you with a better experience moving forward.

Response from The Walking CompanyAug 11, 2026

Hi Anne W, We sincerely apologize for the delayed response and for any inconvenience this has caused you. Rest assured that your feedback matters to us. We are willing to look into this matter so we can provide the most accurate resolution for you. You can either call us at +1-855-665-7710 so we can assist you as soon as possible or you can post your full name, email address or order number so we can investigate what had happened and help you fix it. The Walking Company