The Walking Company Reviews | Read Customer Reviews of thewalkingcompany.com

The Walking CompanyReviews of thewalkingcompany.com

3.0243 reviews
Clothing & Underwear
2200 Paseo Verde Parkway, Suite 290, Henderson, Nevada

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The Walking Company

About The Walking Company

We made it our mission to enhance the human journey. Every effort to source the world's most supportive footwear is guided by the simple idea that walking makes life better, for everyone, everywhere, every day.The Walking Company began in 1991, when a group of California entrepreneurs saw growing demand for shoes that were genuinely comfortable and genuinely well made. They founded the business with one goal: to lead in comfort footwear. In the early years we focused on curating premium comfort brands known for supportive construction and quality craftsmanship. As the comfort and wellness category grew through the 2000s, we expanded into an extensive range of footwear designed to relieve foot pain and support everyday well-being, and became a leading destination for customers who want style without giving up comfort.Three principles sit behind everything we sell: comfort, support and recovery. Every product we carry has to deliver on at least one, and the best deliver on all three.When we could not find products that met that standard at an accessible price, we built our own. ABEO, our premium line, was developed from millions of customer foot scans and features metatarsal support designed to relieve pressure and pain. Our orthotics range covers pain relief, arch support, cushioning and stability, and our comfort and support footwear system pairs the shoe with an orthotic base, so support comes built in rather than sold as an afterthought. Customers can then upgrade to the orthotic that suits their feet. Alongside our own brands, we continue to carry carefully selected third-party brands that meet the same three standards.We also know that comfort is personal. Fit questions, sizing questions and questions about which orthotic suits a particular foot are the ones we get most often, and our team is here to answer them by chat, by phone or in store. Insights from more than six million customers shape what we buy, what we develop and what we stop selling.

The Walking Company (thewalkingcompany.com) has 243 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: thewalkingcompany.com
Website: thewalkingcompany.com
Category: Clothing & Underwear
Location: Henderson, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Walking Company reviews

243 approved reviews, newest moderated first

Caroline P.
Jul 9, 2026
I had a 5 week vacation planned and…
I had a 5 week vacation planned and needed these shoes for that trip but I wanted to try them before we left. I ordered the shoes the week of June 22nd I kept getting notices of the delay I am now on vacation and today, I got ANOTHER notice of delayed shipping...so disappointing and when I contacted customer service of course I got "John at AI". This is why people go to Amazon for their orders. I honestly think that my order is lost somewhere in the FedEx system. I printed of the return label before I left for my 5 week vacation.
Response from The Walking CompanyAug 8, 2026
Hi Caroline, We’re truly sorry, and we completely understand why you’re disappointed. You planned ahead and ordered your shoes before your five-week vacation specifically so you would have time to try them, so we know how frustrating it must be to still be receiving delay notices after your trip has already started. We’re also sorry that your experience with our customer service felt impersonal. You deserved better support when you reached out to us. We understand that this was more than just a delayed pair of shoes—it affected something you had planned for your vacation. We sincerely apologize and you can call +1 855-665-7710 us to give you a discount that you can use on your future purchase with us
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Dove P.
Jun 23, 2026
Stay away from ABEO!
I tried the shoe at ABEO for two minutes in my living room, decided it was uncomfortable, and sent it back for a return. I was shocked when they denied my return based on debris being on the sole of a shoe. I literally walked across my rug in them, never stepped outside. I feel that ABEO stole my $150+ based on a suspicious claim that the shoe "did not pass inspection." Stay away from this company!
Response from The Walking CompanyAug 11, 2026
Hi Dove P, We sincerely apologize for the delayed response and for any inconvenience this has caused you. Rest assured that your feedback matters to us. We are willing to look into this matter so we can provide the most accurate resolution for you. You can either call us at +1-855-665-7710 so we can assist you as soon as possible or you can post your full name, email address or order number so we can investigate what had happened and help you fix it. The Walking Company
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Customer
Jun 14, 2026
Can't wait to book again
Can't wait to book again. Myself and my friend had the most amazing experience today. After being cancelled last year we finally managed to book a convenient date and the weather couldn't have been more perfect. From the moment we arrived, we received a warm welcome and put at ease by 'flat cap Chis (aka god)!' ground crew Luke thanks to you for putting my friend at ease, you were amazing . We had fabulous pilots, Oli and Tim and we thank you both for your brilliant commentary and a fantastic flight. Highlyrecommend .Roll on next year for acrobatics! @thewingwalkingcompany
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Christine K.
Jun 13, 2026
DO NOT BUY ANYTHING ONLINE FROM THIS STORE
I have purchased several shoes from the Walking Co. I no longer have access to a brick and mortar store so I purchased a pair of sandals on line. Biggest mistake ever! Took forever to get the shoes. I tried them on, walked around my carpeted bedroom for less than 2 minutes, knew immediately they were not going to work for my son's wedding because they hurt my feet immediately, returned them and one month later was told my refund was being denied because the shoes didn't pass their inspection. Take my advice and DO NOT order ANYTHING online from the Walking Co. I will never buy a pair of shoes from the Walking Co again and now have to find another shoe store to buy the shoes aI like from that won't give me a hard time when I try to return a pair of shoes.
Response from The Walking CompanyAug 10, 2026
Hi Christine, We’re truly sorry to hear about your experience and understand how frustrating this situation must have been, especially the sandal is intended for your son's wedding. We sincerely apologize for the delay in processing your return and for the disappointment caused by the outcome of the inspection. We understand that you expected a smooth and hassle-free return experience, and we regret that we did not meet those expectations. We value your feedback and would appreciate the opportunity to review your experience further and see how we can assist. We confirmed that the refund was already processed by your bank due to investigation with your bank. Thank you for sharing your feedback with us.
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Brenda G.
Jun 11, 2026
Worst experience
Worst experience - took forever (over 10 days) to get them shipped via FedEx 10 day delivery and customer service is horrific. There is no excuse for this sort of customer service on a pair of $75 shoes.
Response from The Walking CompanyAug 7, 2026
Hi Brenda, We’re very sorry to hear about your experience. We understand how frustrating it must have been to wait more than 10 days for your order, especially when you expected a faster delivery. We sincerely apologize that our customer service did not meet your expectations. This is not the experience we want for our customers, and we appreciate you bringing this to our attention. We would appreciate the opportunity to make things right. Please contact our Customer Service team at +1 (855) 665-7710 so we can assist you further.
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Susan D.
May 13, 2026
Takes forever for shipping
Takes forever for shipping. Ordered april 30th & still not here AND hasn’t even shipped out!!
Response from The Walking CompanyAug 11, 2026
Hi Susan, We sincerely apologize for the delayed response and for any inconvenience this has caused you. Rest assured that your feedback matters to us. We are willing to look into this matter so we can provide the most accurate resolution for you. You can either call us at +1-855-665-7710 so we can assist you as soon as possible or you can post your full name, email address or order number so we can investigate what had happened and help you fix it. The Walking Company
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Laura B.
May 6, 2026
Worst Experience Ever
Hands down the worst experience I’ve ever had with an online company. The shoes are great but returns are impossible. I am almost 2 months into my attempt to get refunds for items I returned promptly that they acknowledge they received. I finally disputed the charge on my credit card but it was charged again because they lied to the credit card company. Then they said they tried to process the refund but it wouldn’t go through because the dispute was not released. I sent them documentation from the credit card company I had released the dispute and now they want something directly from Amex ‘formally’ saying they can put through the refund. All just stalling tactics. My next step is to report them to the fraud division at Amex, and I will be filing a BBB complaint. DO NOT give this company your information. They are not trustworthy.
Response from The Walking CompanyAug 7, 2026
Hi Laura, We sincerely apologize for the inconvenience and frustration this situation has caused. According to our records, you contacted us on April 2 regarding receiving an incorrect pair, and we provided a return label to you on the same day. However, a chargeback was subsequently filed for the order. Since the chargeback was decided in your favor, the payment was refunded through the chargeback process on May 23, and we were therefore unable to issue a separate refund directly. We understand that this situation has been frustrating and inconvenient. As a gesture of goodwill, we would be happy to assist you with a discount on a future purchase. Please contact our Customer Service team at +1 (855) 665-7710 so we can assist you further. Thank you for your patience and understanding.
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Hallej
Apr 5, 2026
HOW TO LOSE A LOYAL CUSTOMER
I used to be a loyal customer of The Walking Company when they still had brick-and-mortar stores. This online experience cured me of that loyalty. I ordered two pairs of shoes in size 8M. They sent the wrong sizes, then sent a used replacement, then refused to fix the remaining wrong pair because I wore it long enough to confirm their mistake. So in the end, I spent about $150 for the privilege of being inconvenienced repeatedly. This was my last purchase from The Walking Company.
Response from The Walking CompanyAug 11, 2026
Hi Hallej, We sincerely apologize for the delayed response and for any inconvenience this has caused you. Rest assured that your feedback matters to us. We are willing to look into this matter so we can provide the most accurate resolution for you. You can either call us at +1-855-665-7710 so we can assist you as soon as possible or you can post your full name, email address or order number so we can investigate what had happened and help you fix it. The Walking Company
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