VermontCountryStoreReviews of thevermontcountrystore.com

I realized that I bought the wrong size ironing board cover as I have a wall ironing board. I cancelled within an hour by email and called right after they opened on Sunday. The customer service rep said that the people who handle cancelations would not answer the phone and sent a message. I called again this morning, Monday, and was told the same thing. I was told no action had been taken on the order. Then at 12:30 Monday, I got a call from Kristie, who said that it had already been packaged. I asked why no one answered the phone calls or messages from Sunday and this morning and why was told no action was taken on the order. I was told that they get to the calls and emails and messages when they can. Now, I have to send it back before getting a credit. There is no cancellation button. I will never order from them again.

I was a longtime customer of Vermont Country store. Every year I would by Christmas presents for family members, even though I always thought they were a bit overpriced. That changed a year ago when I called to return some slippers which came apart. Even though the Country Store advertises their guarantee of complete satisfaction with their products, it became clear that this was false advertising.Their customer service representative was as unpleasant as could be and refused to take the damaged slippers back. My wife and I no longer shop at Vermont Country store. I would not recommend them!

The Fuller brush carpet Sweeper that I bought from Vermont Country Store was easy to assemble and works perfectly.

I ordered a robe for my wife's birthday on January 14. I thought 12 days would be sufficient to process the order and mail it. Not! Still don't have the item and if the tracking information is correct, I won't get the item until January 31. This package traveled from VT to CT, NC, MA, NJ, OH, PA, NC, SC, NC. Anyone see a problem. I live in NC! I've had stuff come from China quicker than this. Called the store's customer service but got no real help. They should have sent me another via priority mail. Called USPS and I think that is why the package is back on track for delivery to me. I won't order again from this store. I should have read the other reviews before ordering. Lesson learned.

Done with VCS. They sell very cheap low quality items these days. Not the same store that it used to be. DO NOT SHOP HERE!!

I called CS about the ship date prior to ordering-and she assured me delivery prior to Christmas! I wouldn't have ordered otherwise so that's really bad customer service to lie to get a customer to purchase! I am thoroughly disgusted by being lied to-like the lie in the email that I had emailed them when I had in fact spoken with CS prior to ordering.

-WARNING- you're not dealing with the good old Vermont Country Store. They're dealing with little thieving little people in China boiler rooms crammed with little thieves

I have never even purchased anything from Vermont Country Store. However, I have somehow ended up on a marketing engine that refuses to honor my many attempts to stop the incessant emails. Direct contact with VCS and assurances I would be removed yielded zero results. This company is clearly selling my data and employs terrible policies regarding customer privacy. Avoid them!