The RTA StoreReviews of thertastore.com

Easy online ordering. I have experience ordering cabinets and didn't need to speak with a rep, I appreciated the ability to do that. The pricing is fair and delivery date is reasonable.

SO. not willing to work with an order that was clearly incorrectly created by your design service team. unwilling to work to replace the incorrect cabinets that were ordered by the design team, despite evidence that the item specified was not what was requested by the customer. CS Asking me to plan an order for replacement cabinets, 'supposedly' placing the order on hold, however I was charged for the order none the less. showing NO WILLINGNESS TO WORK WITH YOUR CUSTOMER within an acceptable timeframe. if you had been able to determine any reasonable resolution time. I asked for 48 hours (remember, your customer (me) has a contractor waiting in the wings to install your product). and ZERO ACCEPTANCE OF YOUR PART in the issue. I was told - 'You signed off on the order 'by SHERRY BROWN. despite my re-sending to her the email where I explicitly asked for the cabinet I expected to receive. it was only many months later that I was offered a response - that that was not a cabinet that should be put over a sink cabinet. DESPITE MY CONFIRMING THAT THE BASE CABINET WAS PULLED OUT 10 Inches from the wall. Her response from last week was NOT provided in October when we were working on the design detail. Which Iby the way I had to resend multiple times, as they were repeatedly NOT THE DESIGN I ASKED FOR. I specifically sent SHERRY BROWN the cabinet part that I wanted, and she disregarded my request.

Review for - TheRTAStore.com Our designer, Lisa Cheek was helpful, attentive, and responsive. She should find a better company to work for. We placed our order with TheRTA (ROTTEN/TERRIBLE/ATROCIOUS) Store.com for closet cabinets. They gladly collected our money, though sadly the rest of a story is a dumpster-Fire! If you live in a remote area, on unpaved roads, make sure you know what you’re getting yourself into. These people packed 1200lbs of product on one pallet and 400lbs on another pallet scheduling delivery in a 30-foot semi, with one driver and a standard, (meant for smooth concrete) pallet-jack… to unload our order on an unpaved dirt road. If we wanted to have them send out a truck with a forklift, that would cost an additional $725.00. TheRTA, (ROTTEN/TERRIBLE/ATROCIOUS) Store.com ships the product, but it’s up to YOU to deal directly with the trucking company. We managed to overcome this obstacle, though RTA, (ROTTEN/TERRIBLE/ATROCIOUS) Store.com offered, virtually zero assistance. With the pallets unloaded, (they were a mess in the truck) we laid out all the items, checking everything off the, (incoherent) packing list… Oh and there are items missing! Short 75/100 Euro screws. We received none of the 90-degree clips for securing the shelves. We were also short 12 door/drawer handles. Here’s the definition of “Customer Service” to RTA, (ROTTEN/TERRIBLE/ATROCIOUS) Store.com act like a fly-by-night insurance company... deny the claim, deny the claim, deny the claim and eventually they will go away. We have a closet full of boards and drawers, though no fasteners to complete the assembly. If you decide to wait for someone within RTA, (ROTTEN/TERRIBLE/ATROCIOUS) to get off their cans and take-care-of-business, go find an anvil and drop it on your foot... no, both feet. They have our money and now we are a pest… a nuisance… go away, I am texting my friend... you’re interrupting. Waiting for these people to “decide” what to do? This will require someone to do something! But wait!! The “manufacturer” has a question… geez! Trust me… you are going to feel like you’ve been tied to the bumper of a demolition derby car… smashing, (head first) into junk vehicles. We are still waiting for word of the missing items? I’m sure when someone from RTA, (ROTTEN/TERRIBLE/ATROCIOUS) Store.com gets around to it, we will be told, “those parts are stuffed in a shipping-container, and they are located somewhere in Long Beach harbor”… “Oh, and the screws… well they caught COVID and are in isolation”. Absurd. These people are really, really, really terrible. Customer service doesn’t exist. They are full of excuses, take ZERO responsibility, then they dump a load rotten garbage in your lap! Oh and by-the-way! There’s no compensation for being put through a meat-grinder… RTA (ROTTEN/TERRIBLE/ATROCIOUS) Store.com would want to charge extra for this. Don’t walk, RUN!!!! Update: 9/15/2022 - Missing a set of drawer guides for one drawer. Made a second request, though all we hear are crickets. Missing door handles did arrive and are installed. Hopefully the guides show up before they close their doors.

We worked with Virginia Porten, our designer. She was patient and answered all of our questions. She explained everything to us and walked us through in each step of the process. We ordered samples and was able to see the quality of the cabinets. Thank You so much Virginia for your exceptional customer service. We are currently awaiting cabinets and soon will send in another review with photos.

great people to work with and responds quickly

We really enjoyed working with our designer Jacquelyn Jordan. She gave us beautiful designs and really listened to our questions and desires. She patiently revised things until we fell in love with the final design. We’re so grateful for her help in this process and we are looking forward to putting together the beautiful kitchen she designed for us.

We worked with Cheryl from theRTAstore to design our kitchen and she was FABULOUS. She worked with us over 2 weeks of back and forth correspondence and two 15-min phone calls. She came up with a design that we couldn't even dream of, suggesting very good ideas and giving solid advice. Thank you so much Cheryl. We can't wait to order our kitchen. We ordered a sample and it was so beautiful.

A friend told me about the RTA Store. Her cabinets are from the RTA Store, and there is no question that they are high quality. We found a style and finish we liked for our kitchen. I used the design tool, and Jacquelyn, or designer made some slight changes to make it even better! I'm looking forward to receiving my shipment, and even more to the final result. It was a fast, easy, collaborative process. My questions and concerns were all addressed in a timely fashion. This is how business should be done!