Sent wrong cabinet completely. Wrong color and everything. I paid extra for pre assembled cabinets and they are put together so haphazardly I would have done a better job myself. I ordered wood tone cabinets and the undertone of each cabinet is different and it’s very noticeable. Working with them now to see if they fix these issues.. but it’s delaying our kitchen renovation.
Response from The RTA StoreJan 30, 2026
Thank you for your feedback. We’re very sorry for the incorrect cabinets and color issues you received, as well as the concerns with the pre-assembled quality. We understand how frustrating this is, especially when it causes delays to your renovation.
Our team is currently working with you to review and resolve these issues, and we appreciate your patience as we do so. Feedback like this helps us improve both our quality control and customer experience.
DE
david E.
KC was great
KC was great, with how she was able to streamline all of the aspects of the quote in a very short and efficient amount of time. I look forward to using RTA store for my future upcoming projects as well as working with KC again.
Response from The RTA StoreJan 29, 2026
Thank you for the review, Kci will be more than pleased to assist with any of your upcoming projects!
JZ
Jeff Z.
This is the BEST one!
Of the three companies I contacted for quotes, only the RTA store had someone work with me by phone. Shannon was so helpful. She helped me understand designs and options. The others only sent email responses with long delays between them.
Response from The RTA StoreJan 29, 2026
Thank you for the review! We're always here for your needs.
AL
Anthony L.
⭐ 1 star
⭐ 1 star — Zero if that were an option.
This company is an absolute nightmare. If you’re considering ordering cabinets from The RTA Store, don’t. I genuinely feel sorry for anyone who buys an entire kitchen from them.
My laundry room is still unfinished due to a combination of damaged shipments, factory paint defects, and incorrectly spec’d hardware and pre-drilled holes. Issue after issue, order after order. Nothing shows up right the first time.
Customer service is polite but completely useless. They’ll take forever to respond and then give you the same canned excuse every time: overseas shipping delays, supply chain issues, blah blah blah. Returns and refunds? Not an option. Ever. Once they have your money, you’re stuck.
I wasn’t expecting luxury cabinets, but this level of incompetence is unacceptable. Low expectations were somehow still missed by a mile.
Do yourself a favor and never order from them—or any online cabinet company. Lowe’s, Home Depot, and Menards offer similar or better quality at multiple price points, and at least you can talk to a real human in person instead of sending emails into the void.
Also, don’t trust the Google rating. It’s painfully obvious how many reviews are bots or spam accounts. For every legitimate positive review, there are multiple customers dealing with serious problems that don’t magically resolve.
Maybe by summer I’ll finally have cabinets installed—but I’m not holding my breath.
Response from The RTA StoreJan 26, 2026
We’re genuinely sorry for the experience you’ve had. The repeated issues you described, damaged shipments, finish defects, and incorrect components are frustrating, and we understand why this has left your project unfinished and your patience worn thin.
While our team strives to be helpful and responsive, it’s clear we missed the mark in your case. That’s not the experience we want for any customer, and we regret the time and stress this has caused.
We do want the opportunity to review your situation more closely and work toward a reasonable resolution. If you’re open to it, please contact us directly and reference this review so we can escalate your case and see what we can do to improve the outcome.
Thank you for sharing your feedback.
RI
Rita
Kitchen designet
I worked with Sherrie Brown on designing my kitchen and she did a great job!
Response from The RTA StoreJan 22, 2026
Thank you for the review! We're glad to hear that everything worked out well!
JC
Jordan C.
Easy to order
Easy to order. Good quality and good prices. We've ordered cabinets more than once from RTA.
Response from The RTA StoreJan 14, 2026
Thank you for the review, Jordan! We can't wait to see your next order!
CM
craig M.
The RTA store comes through again!!
Once again, The RTA Store and Designer Cara saved the day by designing and fulfilling a rush 3 bath vanity order! Its great to have a truly reliable cabinet source!
The RTA Store will always be my first call with any cabinetry needs!
Response from The RTA StoreJan 5, 2026
Thank you for the review! We're glad Cara was able to meet your cabinetry needs even on a tight timeline!
LG
LYNDA G.
Too many cooks spoil the stew
Too many cooks spoil the stew. Being handed off to 4 different representatives is a bit much.
Delivery driver was excellent. 6' stack was a bit much?
Response from The RTA StoreJan 5, 2026
Thank you for the review. We are working diligently to ensure the smoothest customer satisfaction possible. We apologize if you had too many reps assigned to your order.
