The Real Leather Co.Reviews of therealleathercompany.com

This was my first purchase from The Real Leather Company and I chose them partly based on the great reviews; and those reviews were not wrong! I had splurged to purchase this Christmas gift for someone who has done so much for me this past year. The moment I hit the Buy button I realized I had failed to enter the discount code. I knew it was too late for a “do over” but when I received a thank you email from the company I replied to it, asking if they would consider honoring the discount after the fact. My request was forwarded to Customer Service and after that I received a couple of follow-up emails to let me know I was not forgotten. I honestly did not expect my request to be granted. In just a few days I received an email from Anne, my customer service rep, saying that my request was approved! Wow, Thank you, Annie, for your outstanding customer service! As someone with a customer service background I can tell you this was truly exceptional service in today’s world! I will be recommending The Real Leather Company to everyone I know.

Got a bill for $32.82 after the fact! My invoice clearly stated that shipping was free. Got a FEDEX Bill 1 week after receiving product.

Prompt shipping, beautiful bag,HOWEVER, the backpack strap broke during first use. There is NO PHONE NUMBER FOR THIS COMPANY, I emailed and filled out the contact us form, three days later I received a response to fill out a form. Filled that out and sent it back. Communication is only by email and they ONLY RESPOND ONCE PER DAY which is extremely frustrating. This was a birthday gift for my son, who left for a business trip the next day. Well his strap broke once on the plane. I will say that Rigelle, after several days of communication— because, again they only respond once a day, was very helpful. A replacement babe was shipped next day air to his hotel and a return label for the broken one. I AM VERY DISAPPOINTED IN #1 the poor quality and #2 the lack of a direct conversation via phone or at least more than once a day responses. Lesson learned, shop locally…. It took 11 days for resolution

Giving this review 4 stars, not because of the product but because of the shipping. The original package was lost by the shipper. This was addressed by the seller with the assistance of Rigelle who was very helpful and maintained good communication on the status of the reshipped item. The backpack itself appears to to be a very well made product.

I first started ordering from The Real Leather Co. in 2022. I ordered The Vacationer for my son who was thrilled with the quality craftmanship, the classy look and the feel of the true leather. I decided to purchase another item this year. This time I picked an item that I thought would work but, when delivered it was smaller than I needed for the laptop (I forgot to look at the specfications). Rigelle Gomez walked me through the return process, gave me updates on it's status and final refund outcome. She was amazing. Truly a perfect representative for this outstanding company. I received my refund for the leather bag and ordered the Distressed Bag. I received this item within a few days of my order and it is absolutely gorgegous. If you are looking for beautiful leather goods with detailed and superior craftsmanship, this is the company to purchase your items.

Anne was very attentive to my customer experience. She went above my expectations and was prompt in her responses. Great customer service experience. Thank you

I received awesome customer service from Anne after my Apple Pay defaulted to the wrong shipping address . When I realized my mistake, I sent a late night message . I woke up to news my shipping address was corrected and my hubby’s Christmas gift will arrive without issue !

The customer service is like no other! I ordered a gift for one of my sons online as a Christmas gift. After I hit submit order, I noticed I forgot to enter in the promo code for the 20% discount. I reached out to customer service and a sweet lady named Anne was very quick to reply letting me know she went in and adjusted the amount charged/gave me the 20% discount from her end. Looking forward to receiving the leather bag I order for my son. I know he will love it!