The Real Leather Co.Reviews of therealleathercompany.com

Great Quality Leather products. The Cross and Man Bag more than met my expectations.

My items came shipped from 2 different sources. The bag was poorly packaged, but my husband was happy with it nonetheless. The other package had an item missing and Rigelle was able to get that sent to me though with a delay over the holidays.

I ordered a leather bag ("The Hickory" messenger bag) that was shown on their website as being available in two colors that were both listed as "in stock - ready to ship." Three days later I checked the website and saw that the item was OUT of stock in both colors! I reviewed 'The Hickory' dimensions and realized it would actually be too small for what I wanted to carry, so I wrote them an email asking them to cancel my order. Got an email response that said "Due to the high volume of emails at this time, responses may take a little longer than usual." The following (fourth post-order) day, I repeated my request for canceling and explained that it would be too small and is now listed as 'out of stock.' No response. Three days after that I received an email notice from the company that "Your order is ON THE WAY!" I wrote immediately and reminded them I had canceled the order. They again responded saying they had received too many emails and it will take a while to respond. On 1/19/26 I got an email saying that they could not cancel my order because it had already shipped. Later that day it arrived on my doorstep, sent by a completely different company whose name was written in Asian characters - unreadable, untrackable. I still don't know where it came from. They further said in subsequent emails that once they create a shipping label, it's too late to cancel whether they've provided the package to the shipper yet or not. No way that could be true - they could contact the shipper and tell them to cancel the shipment. Good luck canceling orders with these people. STAY AWAY FROM THIS COMPANY!

They have great customer service, but you can purchase the same product a lot cheaper from other companys. Most all of the products come from the same place, look into it and save your money.

My husband had a backpack he used and loved for years. It recently broke and he knew he needed a replacement. I saw several I liked and sent him links. He sent me a link from The Real Leather Co. as he searched for backpacks. He decided he liked that backpack the best. He appreciates a number of its features: room for a laptop, reading materials, numerous pockets, inside and out, and just the look of the leather. He is very pleased with it. Our only issue was with the shipping. At some point the backpack seemed to just stop at a shipping hub, and remained there for a long time. I contacted the company and Rigelle from Customer Service continued to work on un-stalling the backpack. She was diligent about emailing and stayed with the issue, until we successfully received the backpack. I was very appreciative of her commitment to helping me.

This company is terrible, save your self a headache and order else where. I had an awful experience with this company and will never buy here again. I ordered a leather bag on Dec.16 as a gift… should have arrived before Christmas as stated in their delivery times. They sent multiple emails saying that it wouldn’t get there in time, many days after placing the order and asking what I would like to do. They stalled the shipping process so much with the emails so that they could deliberately ship LATE. In the last email, December 24 I said to cancel my order and not to ship. December 30th they shipped it ANYWAYS! I contacted them again and they were no help, they would not pay for return shipping and I had to pay for it myself… even though I cancelled this order! These people are awful and their customer service is terrible. Save yourself a headache and shop elsewhere.

No problems at all. Quality product and Rigelle was very helpful and friendly.

If rating a zero was an option they would receive two. A warning to all. Do not purchase anything from this company. I have been trying to return a bag for a minute now. They do not have a phone number and any email inquiries go unanswered. Do yourself a solid and look elsewhere.