The Real Leather Co.Reviews of therealleathercompany.com

Trying to get information from the company on how to return a bag. Multiple emails submitted- with no response on how to do this

Would recommend this company. I had questions before ordering and Rigelle was able to answer them all. I felt comfortable ordering after our email discussions. I provided only 4 stars as there was no updates provided once item was shipped. Once again I reached out to Rigelle. My item arrived 11 days after ordering. My husband is thrilled with the Man Bag, loves all the pockets! There is one thing that is odd, there is no company logo or stamp on the item. Not sure if it was an over sight but we will keep it. Thank you Rigelle for the great customer experience.

Terrible experience. Bought man’s satchel for my son for Hanukkah. Delayed shipping issues and received two days before Hanukkah. This retail $250 satchel came completely flattened and creased. The dust bag enclosed was not even large enough for the bag I ordered and was damaged while I tried to open this taped up bag! Ruined my celebration for my son as he received nothing but my apology for having choose. The wrong place to shop. Have tried repeatedly to get this returned and refunded (at their expense) to no avail. As I told them, I have received a $10 product from Amazon in better packaging. This beautiful bag DESERVES to be shipped properly. Customer service has been a fail. Total fail. Filed dispute with CC to try to get my money back.#worst ever

The warranty process itself was very straightforward. Rigelle provided frequent updates, asked reasonable questions about the issues I’d experienced, and overall made the process feel smooth and reassuring. From start to finish, it took about two weeks before the replacement bag was shipped. Regarding the original bag, the belt‑loop keeper fell off within the first week. Thankfully, it was an easy fix on my end. A few months in, the stitching securing one of the shoulder straps began to fail. The rivet in the strap prevented a total failure, and I genuinely appreciate that the design included rivets for extra reinforcement. The replacement bag came quickly and is generally very similar to the original, but I did notice a few small differences. The underside material of the flap has a different texture — not sure yet whether it’s an improvement, but time will tell. The replacement also doesn’t include the pen loops that were part of the original version. Overall, despite the early issues, I’m pleased with how the company stood behind their product. Their customer service was responsive and acceptable, and the warranty experience was handled well. I’d recommend the product, and I’m looking forward to seeing how the replacement bag patinas and holds up over the next several years.

I purchased "The Standard" backpack last year to use as my everyday bag for work and gym. It's casual but classy enough for the office. I love it but unfortunately the front pocket liner tore causing things to fall to the bottom of the bag. I called customer service to see if they had any recommendations. I was fortunate enough to get Anne on the phone. She was so helpful! Anne called me back within a day to let me know that she was able to get The Real Leather Co. to ship me a brand new bag. Anne was professional and such a pleasant surprise. I highly recommend TRLC and if you can, ask for Anne.

I purchased a belt bag (The Alpha) from The Real Leather Company. I am pleased with my purchase. I needed assistance and Anne was really helpful and provided great customer service. I recommend this company.

Rigelle was very supportive and made sure my needs were met.

Love this company