The Real Leather Co.Reviews of therealleathercompany.com

I inadvertently ordered the wrong bag. I contacted the company to start the returns process following the directions on their website. Rigelle was my guide througout the process, and was an EXCELLENT navigator. I was kept informed of each step of the process, and the progress of the return. Everything Rigelle said would happen did happen! I fell confident this was indicative of how they do business, and will continue doing business with them!

I ordered a mini sling bag for a Xmas present and it arrived in January despite the on time shipping promise. But that wasn’t the worst part. The bag came wrapped tightly only in bubble wrap with tape all over it. No box, Nothing else! It was the worst delivery packaging I have ever seen and of course, the leather was all wrinkled up. I have never seen a bag in such a bad state. They said I wouldn’t be refunded unless I shipped it back, and now they won’t refund my shipping cost claiming that’s their “policy.” I suppose it’s their policy to not be responsible of damaged products due to their own negligence. And to top it off, you can find the same products on Amazon for less! They’re marking up bags made in china that are sold on Amazon for less. Just go to Amazon and search, and save yourself money and headache. At least they have better customer service.

I would give zero stars if I could. Order a 300 dollars briefcase for my husband for Christmas. My husband did not like the style. From the time I ordered the bag it was only 14 days and I tried to return it because the 30 days hassle free return had not expired. I am beyond upset with this company. I sent ten emails to them with no response. Finally when the responded they asked why I wanted to return the bag. Two weeks after that they sent an email where I can ship the bag which was with no shipping label and at my expense. Tracked the bag and it was received two weeks ago and I still have not gotten a response or a refund. So now they have the bag and my money. Save your money and time do not do through this company. NEXT STEP IS THE BETTER BUSINESS BUREAU!!

Spot on for everything,fast shipping, good quality & hoping to get many many years use of it ! Thx RealLeatherCo!

The color on the bag rubs off all over everything. I reached out to customer service and after a week of dragging their feet, they said that just happens. I paid too much for it to be this cheap. And I posted a review on their site, which doesn’t show up on their site at all. I would definitely not purchase from them again.

My initial order was lost by FedEx. Rigelle at The Real Leather Co was amazing at handling the situation. Bottom line: yesterday I received a beautiful briefcase that I will be proud to carry.

Order was placed on January 20. Delivery time frame was 3-5 business days. It’s now February 3. They have no phone number. Multiple emails to their support finally got a response which basically said “it’s clearing customs and on the way.” I have asked to cancel this order as I’m unsatisfied with the delay, customer service and reviews I’m reading about the quality of their product.

After some back and forth through emails, Rigelle & The Real Leather Company stayed with me and a blessed resolution took place. I appreciate the willingness to make right, stand behind, and support me as a customer. Thank you again and again. ~~~~Joy~~~~