The Real Leather Co.Our mission is to bring timeless style, premium craft, and smart design to professionals. We offer minimalist luxury goods that match discerning tastes.
The Real Leather Co. (therealleathercompany.com) has 256 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Fabric & Stationery · Las Vegas, Nevada
Excellent
Fabric & Stationery · Jersey City, New Jersey
Excellent
Fabric & Stationery · Pagosa Springs, Colorado
Excellent
Fabric & Stationery · New York, New York
Excellent
256 approved reviews, newest moderated first
John W Barton, M.
The Leather Company's representative was helpful in processing my request and couldn't have been more patient with me.
Response from The Real Leather Co.Jun 3, 2024
Hi John, Thank you for taking the time to share your feedback. We highly appreciate it!
Jess
Quick and easy responses
Response from The Real Leather Co.May 24, 2024
Hi Jess, Thank you for your kind feedback!
Paul M.
After owning this bag for less than a year, the lining tore badly. I brought this to the company's attention to see what could be done and they told me several things I found unacceptable. First, there is only a 30 day return policy. There is no workmanship warranty and the extended warranty you can buy when you purchase is 1 year only. Second, they said this was normal wear and tear. I have owned bags for close to 40 years and I have never seen issues like this. I am well aware that I did not pay a lot for the bag relatively. However, although I did not expect great I didnt expect garbage either.
Response from The Real Leather Co.May 20, 2024
Hi Paul, Thank you for bringing this to our attention. We are sorry to hear that this has happened to your bag. However, upon reviewing the photos you have sent to us after contacting our customer support, it looks like something significant happened to your bag that has severely damaged it. This is not covered within our policy. Our company prides itself on the quality of our bags. Looking at the photos you have provided, we are convinced that there is no manufacturing defect or quality issue. Please be advised that we only replace a bag if the complaint is due to a manufacturing defect or quality issue within our guarantee period. This service is not available when the damage was performed by the customer. This ticket has been escalated to leadership and they are satisfied we have followed all our policies here. Thank you for your understanding.
Donna S.
First let me say the leather backpacks are nice quality. I bought one for my grandson as a graduation gift. He decided he might like a smaller better. Liz was able to walk me through the entire process of returning and selecting another. Without her, I would have been frustrated because I needed a refund quickly before ordering the replacement. Time was extremely important. Liz responded to my emails promptly and eased my stress. I may need to buy me something because I was so expressed with customer service and product quality.
Response from The Real Leather Co.May 8, 2024
Hi Donna, What a wonderful review! Thank you for choosing us for your grandson's graduation gift. :)
Shawn S.
Update. The Real Leather Company had my review taken down because they claimed it to be harmful or illegal. Trust Pilot reviewed and needless to say put the review back online. Please do not buy from The real leather company. Update, on April 14th they emailed to note that the return was not in the original packaging. I responded with, yes it is, I just opened it to inspect the bag. Today they emailed stating that the box I sent was empty. Returned a bag to them over a month ago. They will not process my return because the warehouse can't verify my return. Bag was return original packaging. BBB gives them a D review. Do not buy from them.
Response from The Real Leather Co.Jun 20, 2024
Hello Shawn, We acknowledge and appreciate the time you have taken to provide your feedback. We're sorry to see you felt the need to leave a negative review here. We would like to explain the situation from our side. As communicated in our direct correspondence, there was an incident that led to this dispute. As you are aware, our warehouse reported, with evidence, that the return received from you contained an empty box. This is against our return policies and is not an occasion for which we can provide a refund. We felt our request at this time to have Trustpilot take down this review was adequate as we did not feel this review accurately depicted an accurate customer experience. Thankfully, you were then able to provide a return receipt which showed that when you shipped the return, the weight of the box indicated that the item was present in the box. We've been unable to get to the bottom of why it then appeared at our warehouse without the item. We've had to put that down to an unfortunate incident that must have happened along the way with the courier. This is extremely unfortunate and the first time we've seen this happen. We then of course provided you a full refund and processed the loss of inventory on our side. We wish to apologize for the delay profusely and the extremely difficult inconvenience here.
Mark S.
I ordered a bifold leather wallet not knowing other color were available and contacted customer support via email and rigelle prompted adjusted order for another color I choose. Quick reply and help
Response from The Real Leather Co.May 3, 2024
HI Mark, Thank you for your kind review. We truly appreciate your support and hope you enjoy your new wallet in the color of your choice!
Jonathan
I ordered “The Retro,” Messenger bag two years ago and absolutely love it and use it as my daily work bag. Recently, after overloading the bag, the metal clasp on the strap broke. When I reached out to see about ordering a new strap, Liz was able to help me get a replacement strap in the original color of my bag which isn’t even being run anymore. I was blown away at the prompt and excellent support I received. I will definitely continue shopping here in the future.
Response from The Real Leather Co.Apr 26, 2024
Hi Jonathan, Thank you for your kind feedback! We're thrilled to hear that "The Retro" Messenger bag has been such a cherished companion for your daily work needs over the past two years.
Melvin E.
Sense of urgency customer service!!
Response from The Real Leather Co.Apr 24, 2024
Hi Melvin, We're thrilled to hear that you had a positive experience with our customer service team! Providing prompt and attentive assistance is a top priority for us, and it's wonderful to know that our efforts are making a difference. Your feedback is greatly appreciated and serves as motivation for us to continue delivering exceptional service.