TheraPlatformReviews of theraplatform.com

TheraPlatform includes many very useful features and their support is great. I have needed help recently and they are very responsive very quickly. Very pleased with overall functioning of TheraPlatform

My experience with TheraPlatform has been good. The new features helps with recording all pertient information.

Easy to use platform. I really appreciate the ability to save resources that are easy to access when working with clients. Outstanding customer service and quick response with all questions.

Ive transitioned to this EHR and so far it has been great. Some difficulties I encountered are when I need support as I become more used to the EHR. Video sessions, claims, appointments, making my own templates, all has been really great. Almost too good, I’m scared that there’s a catch to this! :) Customer service: Daniel is very amazing, patient and helpful He is extremely helpful and gets me to the point to get what I need done without the hassle. Daniel is the type of person that would make anyone want to stay with such company.

Daniel is awesome!! He took his time to thoroughly explain the issues that I was having and how to fix it. This is the second time working with Daniel and he has been extremely helpful both times.

Wonderful customer service with excellent response times.

I had trouble recording sessions. Daniel was very patient and walked me through the steps to make sure I was doing it right and he found the step I'd missed. He helped me practice a real time recording, made sure it worked, we reviewed it, and then gave me some extra advice. I just upped my tech IQ - thanks so much Daniel.

I was attempting to use this platform for billing. The effort to set it up was so arduous that we decided to give it up completely and go with another service provider, despite having paid for a year in advance. There were numerous attempts to obtain help but the answers received did not solve anything and, more often than not, did not even address the issue being inquired about. I will say my practitioner did mention that the EHR portion was decent enough to use but it did not make it worth the immense amount of effort that was going into setting up the billing through their outside clearinghouse. That is another thing worth mentioning. Theraplatform does not have their own clearinghouse. They charge you to go through the free platform, Availity. I believe this convoluted path to get your claims submitted is the largest contributor to the difficulties experienced trying to set this up.