TheraPlatformReviews of theraplatform.com

My experience with TheraPlatform has been excellent. Mason had provided the best help/support ever! He breaks situations down and makes them comprehesible.

Second time around trying to sign consent forms, still not able to continue past first sheet. Also in identity confirmation, I couldn't be confirmed because they had the right type of car, but my color was not listed. Have to confirm throughmail, 3 day process....

This platform meets almost all of my needs as an individual and couples therapist. There are sometime features that are not intuitive or easily figured out, but the customer service is AMAZING. They respond very promptly (usually within an hour) and EVERY issue or question I have had, they have had a solution to. Great product and customer service!

Theraplatform is the best EMR system for a therapist who has no prior experience. It has expansion features, which you can easily build into your account. I have been using Theraplatform as a sole provider for a caseload of approximately 25 clients. It is intuitive, color-coded and the customer support is amazing. Daniel Sanchez has provided me guidance and has answered my questions several times, in a calm, professional manner. The cost is very affordable. You get a free 30 day trial membership. There is so much versatility for scheduling, session notes, invoicing, and billing. You can generate Superbills, link email reminders to clients, etc. I have been using Theraplatform for about 8 months. You will probably love it too!

Since I began billing Medicaid, I have not received any income. For over 3 months I have spent my evenings on zooms and calls with support as they try to “fix” the errors that I continued to get. Still no resolution. To be seeing clients for so many months and not receive payment is very frustrating. Then to pay for a software that is supposed to simplify my billing is just absurd. I reached out to the co-founder and billing individual and did not receive a response. Just complete disappointment overall. It appears that they have never dealt with my states Medicaid before so were unsure how to set it up properly on the back end? If they would have just owned up to that and reached out directly to the states Medicaid department to get those answers I would have been paid months ago and would have been a happy customer. Btw, I’m the Office Manager for the company who had the above issues so please do not reply and pretend you do not have any tickets or communication. Daniel has spoken to us just about daily and made us aware last evening you will not be refunding any money. Great customer service and way to stand behind your product. Bravo!

Shady billing practices due to the fact that they use Stripe. I began using the software in July which became my permanent billing date. I have contracted practitioners that are on the calendar year starting in Jan and staying until Dec. When I add a practitioner in Jan, they do not bill me until July at which time they will charge me 1.5 years (six months since Jan and then from July to July). If a practitioner leaves in Dec, I can cancel them but I won't get the additional prepaid 6 months applied until the following July. Essentially, I have to pay for 6 months extra that doesn't get applied back to my account for a year. I refuse to use Stripe feature in the software because they charge too much. I wish TheraPlatform would allow for other services besides Stripe. Note: I originally posted this with a rating of one star because I wasn't able to get a firm answer of how much I was being charged. This part was resolved but the Stripe limitations still exist, so I moved the rating to three stars.

Expensive, hard to use, clients can't access it on their phones. I'm a tech-savvy person and their system is way too complicated to navigate. Can't find a basic place to search for answers to what should be basic questions (like a ZenDesk page or something?) and nowhere to ask for help. Just spent 30 minutes trying to figure out how to print a treatment plan--and I still can't figure it out. I am really starting to understand how my grandma feels when she tries to navigate an iPhone. Just totally lost. You have to watch videos that don't apply to your questions since there is no written documentation about the software. I could go on and on. Just use Google Meet and a Word doc. Save yourself the hassle.

I have so many wonderful things to say about TheraPlatform. I am a Licensed Mental Health Counselor who just launched my own practice. The most daunting task for me was thinking of a company that offers a-z with regards to seeing your Clients on their platform, having the clients able to schedule appointments, acceot credit card payments, do billing, and much more. I am not the most technically savvy individual and a gentlemen named Daniel knew I was struggling and came to the rescue. He helped me literally with everything I need to get started. He was so kind and so patient by assisting me to even get things properly done in my computer. I am so happy, relieved, and excited. I am going with TheraPlatform for sure to handle all of my needs. Last but not least their pricing is awesome. This company does the most out of all platforms I have seen and they do it for the lowest cost. If you are debating if you should take the plunge or not take it you wont regret it. Thank you TheraPlatform!!!! Gayle