TheraPlatformReviews of theraplatform.com

Daniel Sanchez is very helpful. He is prompt an gives the welcoming feeling without referring you back to watch the Tutorial. Thank you so much Daniel. You are the best.

We are a speech therapy and early intervention company. We have used TheraPlatform for the past 2 years with our private practice! We especially have liked the apps and games to play with our older clients. On the administrative side, the automatic email invite feature when scheduling clients and making changes to appointments has been very convenient. It's simple to onboard clients and therapists when you need to add people in either category. Parents of clients have also let us know that they appreciate the email reminders. Their help desk has been responsive within 24 hours of questions or concerns, and their FAQ/Tutorial pages are also very helpful. Thank you TheraPlatform for this great service!

I am a Licensed Mental Health Counselor and am grateful for having TheraPlatform as my Practice's Management Software. I have had it for over a year and am VERY SATISFIED. TheraPlatform is easy to use. Its several different features, including but limited to tele-health, claims submission, hundreds of different types of forms, therapeutic games and a lot more offer both me and my clients opportunities to engage in therapy creatively and professionally. My clients, all of them, LOVE it! And I am simply PASSIONATE about it. Thanks TheraPlatform staff and creators for the wonderful platform! Alex Da Silva, LMHC

I absolutely love Theraplatform. I love how interactive it is and the built in apps/games for my students. It keeps them very engaged and willing to do work.

We have only been on Theraplatform for a few months and we are leaving. We have had numerous credit card denials (but that same card worked on our previous systems). Their internal system doesn't always communicate properly. When checking completed sessions, missed sessions, or even paid sessions they don't always show up, so I have to go to the Credit Card processor to see who has paid and who still owes money (and some times to see if they even had a session). The chat support, and clearly the people that respond to these comments, always blame the credit card processor or the internet connection or some outside process instead of really digging into their system. I tried their email and chat support, but it never seemed to be an issue that was related to them, so we are leaving. Update #1This is a perfect example, Theraplatform has at least 7 emails from me, using this email address and they claim I'm not in the system! Update #2 I disagree with your statements on many levels. First, the credit card denials happened with several clients/several credit cards, over several days, with different therapists and secondly, you never mentioned insufficient funds, so I find it interesting that you added that for your response. As for permissions, I find this answer very interesting. Let's just say for this discussion that I didn't have the right level of access, which I did, but OK. My wife, the main therapist, and the one that created the account and had full access to everything had the same issues! Look, at the end of the day, I hope everyone has great success with your platform and I wish you all the very best. But it didn't work for us and your fixes didn't solve the problems or we wouldn't be leaving.

I highly recommend Theraplatform. Due to the COVID 19 pandemic my practice had to quickly shift gears and move to virtual therapy. Theraplatform has made this transition so easy. Their built in therapy materials are varied for different clients and well organized.

Daniel was more than helpful. He was speedy in helping me to find logon answers and didn't even laugh or point out that I had typed my own name in my email incorrectly! Thanks Daniel

Great customer service from Daniel! My question was answered within hours and very helpful advice.