TheraPlatformReviews of theraplatform.com

Expensive, hard to use, clients can't access it on their phones. I'm a tech-savvy person and their system is way too complicated to navigate. Can't find a basic place to search for answers to what should be basic questions (like a ZenDesk page or something?) and nowhere to ask for help. Just spent 30 minutes trying to figure out how to print a treatment plan--and I still can't figure it out. I am really starting to understand how my grandma feels when she tries to navigate an iPhone. Just totally lost. You have to watch videos that don't apply to your questions since there is no written documentation about the software. I could go on and on. Just use Google Meet and a Word doc. Save yourself the hassle.

I was attempting to use this platform for billing. The effort to set it up was so arduous that we decided to give it up completely and go with another service provider, despite having paid for a year in advance. There were numerous attempts to obtain help but the answers received did not solve anything and, more often than not, did not even address the issue being inquired about. I will say my practitioner did mention that the EHR portion was decent enough to use but it did not make it worth the immense amount of effort that was going into setting up the billing through their outside clearinghouse. That is another thing worth mentioning. Theraplatform does not have their own clearinghouse. They charge you to go through the free platform, Availity. I believe this convoluted path to get your claims submitted is the largest contributor to the difficulties experienced trying to set this up.