Catherine
Shady billing practices
Shady billing practices due to the fact that they use Stripe. I began using the software in July which became my permanent billing date. I have contracted practitioners that are on the calendar year starting in Jan and staying until Dec. When I add a practitioner in Jan, they do not bill me until July at which time they will charge me 1.5 years (six months since Jan and then from July to July). If a practitioner leaves in Dec, I can cancel them but I won't get the additional prepaid 6 months applied until the following July. Essentially, I have to pay for 6 months extra that doesn't get applied back to my account for a year. I refuse to use Stripe feature in the software because they charge too much. I wish TheraPlatform would allow for other services besides Stripe. Note: I originally posted this with a rating of one star because I wasn't able to get a firm answer of how much I was being charged. This part was resolved but the Stripe limitations still exist, so I moved the rating to three stars.



