TheraPlatformReviews of theraplatform.com

Overall, I am very happy with Theraplatform, but I have only used their EHR, to be fair. They have improved accessibility to their technical staff (not limited to just chat and emails anymore- which drove me nuts in their beginning stages) and this has made using the EHR platform so much better! Staff has always been patient and courteous. They respond quickly to concerns.

Comment: I am a new subscriber and just getting to know all of the features. I did not know what a BAA was and it would have been nice to have an info box describing it. I eventually found out that I needed to type in my business name and my name and sign it. It might be nice to have a checklist of what you need to do once you sign up (like a welcome page with signing the BAA, making a referral link, setting up Stripe etc.) You sort of have that on the initial invoice page but there are no directions or little pop up boxes for instructions.) I do like the way you have organized things and I love the video tutorials!! I have watched several of them over and over. I love how you now organized them by category as it makes them so much easier to find. I love how you are adding new features all the time and letting us know what those features are. I am very pleased with your awesome customer service support! They reached out to me several times to make sure I knew that help was available if I needed it. Every email that I sent was responded to by the next day or earlier! I was very impressed with the 30 day free trial. It let me practice with one of my clients. I still don't have the whole client portal thing figured out. I also wanted to give a receipt to my client (she pays in cash on the day of therapy) but I am just printing out invoices and writing "paid in full" in the note. I have learned how to send them to her electronically. I have been very pleased so far with the ease of TheraPlatform that I recommended it to my friend also. I know there is a bit of a learning curve, but you definitely are providing all of the necessary help I need to use your product. I am so glad that I purchased this as it is so much easier than doing paper and pencil documentation. Thank you!!

I really enjoy TheraPlatform. It has pretty much everything I need as an adult speech therapy provider. The platform has room for improvement, but I really like how easy tech support is and that they listen to their clients. Typically when a complaint is made or a request for a new feature is mentioned, it goes up the pipe line and usually integrated into the already great system.

Daniel is so professional, responsive, respectful and helpful. The platform all in all is great, and i appreciate that at the heart of it, you look to develop the product to assist us, in helping others.

I spent a lot of time searching for the "right" EMR. TheraPlatform has been the best of all worlds! Reasonably priced, effective HIPAA compliant teletherapy, included materials if desired, intuitive charting options, and available in-system billing through stripe. Currently I'm taking advantage of the systems ability to generate invoices and Superbills automatically. This EMR is really helping me to run my speech pathology practice more smoothly!

My experience with Theraplatform has been very positive. Their customer service is outstanding. They will answer questions within hours of me asking them. I have even had Zoom calls with representatives when I was confused about a feature. The platform works incredibly well for my needs and offers things that other therapy platforms don't, like the white board and resource sharing. I'm very happy with my purchase of Theraplatform.

The support staff at Theraplatform is very responsive. Anytime I have had difficulty with anything on the program the support staff has responded within a day to help me solve the problem. The staff is always professional and courteous. The people who design the program also take feedback seriously about ways to improve the responsiveness of the software.

Daniel helped me immensely with getting an understand with my new Theraplatform site. He was very patient and clear in explaining the steps I needed to take! His support was a great relief to me when I have so much at stake with my new practice! THANK YOU DANIEL!!!🤗👏🏽😁