TherapetMDReviews of therapetmd.com

Response from TherapetMDApr 30, 2026

Hello Destiny, Thank you for sharing your experience, and we’re very sorry for the frustration and inconvenience this situation has caused. We completely understand how concerning this must feel, especially given the delivery and address confusion you’ve described. We sincerely apologize for the delays in resolving this for you. After reviewing your case, we have now escalated your order (#786877) to our Refund Team for urgent handling. Your refund request is being prioritized, and the team will ensure it is processed within the next 24–48 hours. We also apologize for the back-and-forth and any misunderstanding regarding the delivery confirmation and resolution options offered earlier. That is not the experience we want for our customers. Thank you for your patience while we get this fully resolved for you. If you need anything further, please don’t hesitate to reach out. We’re here to help. Best Regards, John of TheraPetMD

Response from TherapetMDApr 30, 2026

Hello, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD

Response from TherapetMDApr 29, 2026

Hi there, Thank you for sharing this. We’re really sorry to hear about Kallie’s reaction. We completely understand how concerning it must have been to see her withdraw like that. While many cats benefit from the diffusers, some can be more sensitive, especially with multiple units in a smaller space. It sounds like the setup may have been a bit overwhelming for her, and you absolutely did the right thing by unplugging them. We’re glad she’s back to her normal self now. We’d still love the chance to help, whether that’s sharing guidance on a gentler setup (like starting with one diffuser in a main area) or working with you to find an approach that feels more comfortable for your home. Please feel free to reach out to us directly so we can make this right for you. Best Regards, John of TheraPetMD

Response from TherapetMDApr 29, 2026

Hi Nikki, Thank you for your feedback. We’re really sorry to hear that all three plug-ins stopped working so quickly. That’s definitely not the experience we want for our customers. We’re glad our team was able to assist and offer replacements, but we completely understand your preference for a refund. If it hasn’t been processed yet, that’s certainly not the level of service we aim to provide. Please rest assured that your request is important to us, and we’d like to get this resolved as soon as possible. Could you please reach out to us directly with your order details so we can prioritize your refund right away? Thank you again for bringing this to our attention. We truly appreciate your patience. Best Regards, John of TheraPetMD