TherapetMDReviews of therapetmd.com

Response from TherapetMDMay 8, 2026

Hello Lindsey, We’re very sorry to hear about your pet’s experience, and we completely understand how upsetting and concerning this must have been for you. We truly hope your pet is feeling much better now. Our diffusers are designed to be safe and made with naturally inspired calming pheromones when used as directed in the environment. However, the liquid inside the refill is not intended to be punctured or ingested directly. We sincerely appreciate you bringing this to our attention and would like the opportunity to review your case further. Please contact our support team at [email protected] with your order details and any additional information so we can assist you directly. Best Regards, John of TheraPetMD

Response from TherapetMDMay 8, 2026

Hello Kathleen, We’re very sorry to hear about your experience and understand how frustrating this situation has been for you. We want to assure you that there should never be any payment required to stop or cancel a subscription. Our subscription options and recurring billing details are presented during checkout, but we sincerely apologize if there was any confusion or misunderstanding regarding the cancellation process. We would really appreciate the opportunity to review your account, ensure any active subscription is properly canceled if requested, and help address your concerns directly. Please reach out to our support team at [email protected] with your order details so we can assist you further. Thank you for bringing this to our attention. Your feedback is important to us as we continue improving our customer experience and support process. Best Regards, John of TheraPetMD

Response from TherapetMDMay 8, 2026

Hello Josee, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience and the frustration this situation has caused. We understand how concerning unexpected charges and shipments can feel. Our orders may process automatically when an active subscription is attached to the original purchase, but we sincerely apologize if this was not clear or if your experience with our support team added to the frustration. That is never our intention. We would genuinely appreciate the opportunity to review your account and make sure your concerns are properly addressed, including checking the subscription status and discussing available options regarding the recent order. Please feel free to contact our support team directly at [email protected] so we can review your case further. Thank you again for bringing this to our attention. Your feedback is important to us as we continue working to improve our communication and customer experience. Best Regards, John of TheraPetMD

Response from TherapetMDMay 8, 2026

Hello, Thank you for sharing your feedback, and we’re truly sorry for the frustration this experience caused. We completely understand your concerns regarding the subscription renewal process. Our subscription orders are processed automatically based on the option selected during checkout, which is why the charge and shipment may have occurred before changes or cancellation requests could be made. That said, we understand how important reminder notifications and easier subscription management are, and we genuinely appreciate you bringing this to our attention. We’re always working to improve both our customer experience and communication, and feedback like yours helps us do better. We’d also be happy to review your account directly and assist with any active subscription concerns or available options. Thank you again for your honest feedback. Best Regards, John of TheraPetMD