Patty
Deceptive Return Policy
Their refund policy is very deceptive and they had the gall to tell me it was industry standards. They want you to take the 30% refund and keep the product that is useless to you. Otherwise, you will pay your own S&H and a $9 stocking fee. BUT, here's the kicker, you can only return unopened items! So, the box the diffuser comes in, which is opened to get the diffuser is now deemed unreturnable. The item, that you don't even know if you like yet, cannot be returned because you used it. Duh! You have to use it! So my whole item is deemed unreturnable even though I still have an unopened diffuser...BUT, it is coming out of an opened box. Do not do business with this company. I will be moving forward with a complaint to the BBB and any other company that rates and investigates shady practices.
Response from TherapetMDJul 31, 2024
Hello Patty, We apologize for the frustration you've experienced. We understand your concerns about our refund policy, and we sincerely regret any confusion it has caused. We strive to balance fair returns with industry standards while acknowledging that this can sometimes feel restrictive. To provide immediate resolution, we offer a partial refund option. However, we understand that paying for shipping and restocking fees can be inconvenient. Our refund policy is clearly stated on our website and is accessible at any time, even before placing an order. It specifies that customers are responsible for return shipping fees and that a restocking fee will be applied. We value your feedback and take it seriously. We are committed to improving our policies to better serve our customers. If you’d like to discuss this further or need additional assistance, please contact us at [email protected] or call us at +1 424-248-7946. Your experience is important to us, and we will do our best to make things right. We appreciate you sharing your concerns with us. Best Regards, Dawtie of TheraPetMD