Customer
The products did not work for my pets…
The products did not work for my pets at all and what’s worse, is that the refills were empty after only two weeks. I get it might be a defective batch, but two out of six bottles is concerning to me. Their CS team is amazing and has trying their best to resolve the issues by offering to send new bottles. Unfortunately I kind of lost faith with the product and I don’t want to keep complain about it if they turn out to be defective or continues to be ineffective. Hopefully, one day there will be a formula that will work for my dogs and I will reconsider to give it a try again.
Response from TherapetMDAug 5, 2024
Hello, We’re sorry to hear that our products did not meet your expectations and that the refills ran out so quickly. We understand your frustration and appreciate your patience as our customer service team has tried to resolve the issue. If you change your mind, we would be happy to assist you further. Please reach out to us at [email protected] or call us at +1 424-248-7946. We appreciate your willingness to give us another try. Best Regards, Dawtie of TheraPetMD




