TherapetMDReviews of therapetmd.com

Response from TherapetMDSep 9, 2024

Hi Kerry, That’s fantastic to hear! We’re so glad that TheraPet has helped with your dog’s separation anxiety and resolved the urination issues. It’s wonderful to know that it’s making such a positive difference, especially after the move. Thank you for sharing your experience and for your support. If you have any questions or need further assistance, we’re here for you! 😊🐾 Best regards, Dawtie of TheraPetMD

Response from TherapetMDSep 12, 2024

Hello Rachel, Thank you for sharing your experience. We’re truly sorry to hear that the product didn’t work out for your cats and that the return process wasn’t as smooth as you hoped. We understand how frustrating this can be. Our refund policy, including a $9 restocking fee and return shipping costs, is available for review even before placing an order to ensure transparency. We’re glad you found our customer service team knowledgeable, polite, and professional. If you have any more questions or need further assistance, please don’t hesitate to reach out to us at [email protected] or call us at +1 424-248-7946. We’re here to help and want to make sure we address any remaining concerns you may have. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDSep 12, 2024

Hi Linda, Thank you for sharing your feedback. We’re sorry to hear about your experience with the unit. Our customer service team is diligent in addressing such issues, and while we request videos to assess the situation, we understand how frustrating it can be when a product doesn't work as expected. As checked with your email exchanges with our customer support, you agreed to send a video as proof of the defect since we explained the process to you and you acknowledged it. We are still waiting for your response on the proof we requested so that we can move forward with a resolution. Please contact us at [email protected] or +1 424-248-7946, and we will be happy to assist you further. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDSep 9, 2024

Hi Inelda, We’re thrilled to hear that TheraPet has made such a positive difference for your fur baby and helped eliminate the accidents! Thank you for recommending our product and for your kind words. If you need any further assistance or have any questions, we’re here to help. 😊🐾 Best regards, Dawtie of TheraPetMD

Response from TherapetMDSep 9, 2024

Hi Marc, Thank you for the positive feedback! We’re glad to hear that the item is working well for you. If you have any questions or need further assistance, don’t hesitate to reach out. 😊 Best regards, Dawtie of TheraPetMD

Response from TherapetMDSep 9, 2024

Hi Shani, We’re so glad to hear that the diffusers have helped create a more peaceful environment for your three cats! It’s great to know that they’re getting along better and that you’ve noticed a difference when the solution ran out. Thank you for your feedback, and we hope the new refills help maintain that calm atmosphere. If you have any more questions or need assistance, feel free to reach out. 😊🐱🐱🐱 Best regards, Dawtie of TheraPetMD

Response from TherapetMDSep 12, 2024

Hi Gianna, Thank you for sharing your concerns. We are actively responding to your emails and are committed to resolving the issue. Our refund policy is clearly outlined on our website for all customers to review before making a purchase. TheraPet takes pride in offering high-quality products that have garnered genuine positive feedback from thousands of satisfied customers. If you have any further questions or concerns, please reach out to us at [email protected]. We're here to assist with your return and resolve this matter. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDSep 9, 2024

Hi Karen, We’re so happy to hear that you love the product and that it’s helping Harley stay calmer and stop the indoor accidents! Thank you for your feedback, and if you need any more assistance or have any questions, just let us know. We’re here to help! 😊🐾 Best regards, Dawtie of TheraPetMD