Jennifer W.
Bad smell
I don't know how anyone doesn't smell the terrible plastic smell it gives off. I plugged them in before work came home and immediately smelled it. Had them in all different rooms and smelled in each one. Gave me a headache. Also tried to contact customer service several times to return and no one has contacted me. I will be contacting the better business bureau and attorney general especially after how much money I spent.
Response from TherapetMDFeb 7, 2026
Hello Jennifer, Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We understand how unpleasant it can be to notice a strong smell or experience discomfort, and we apologize if this caused you any headaches or concern. We also regret that you haven’t received a response yet. This is not the level of service we aim to provide. We’d really like the opportunity to review your case and help resolve this directly. Please contact our support team at [email protected] with your order details so we can assist you with the next steps and address your concerns promptly. We appreciate you bringing this to our attention and hope we can make this right. Best Regards, John of TheraPetMD




