Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
therapetmd.com
Website
therapetmd.com
Category
Pet Stores
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 19% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I've tried other products promising the same results and they didn't work as well. I did notice a difference in the cats behavior but when the TheraPet ran out I realized how big the difference was. I have a lot of cats and the fighting was so much less and they all managed to sleep together peacefully. I realized that it was time to reorder and I can't wait to get this order.
AL
Andrew L.
Ordered 3 starter kits for our dog
Ordered 3 starter kits for our dog, along with 3 refills.
We felt with the "30 Day Money Back Guarantee", we felt reassured should it not work as per their claims and reviews.
Our dog had an allergic reaction to them and required a visit to the vet.
When we reached out to the company to inform them of the results, and to ask for the process to return the items, we were shocked at their response.
First reply: we can return any unused and unopened products, and were supplied with a link to their return policy.
* That's not a 30-day money back guarantee.
Second reply: return everything and we will refund you 45%.
* very specific amount, and still doesn't fall within their advertised 30 day money back guarantee.
I suspect all their positive reviews, including pictures, are fake. Their website is a cookie-cutter, including the fake numbers on products sold and satisfied customers.
Response from TherapetMDFeb 7, 2026
Hello Andrew,
Thank you for sharing your experience, and we’re truly sorry to hear about your dog’s reaction and the stress this caused. Having to visit the vet is understandably upsetting, and we empathize with how concerning that must have been.
We take any report of an adverse reaction very seriously. While TheraPet is designed to be safe and non-invasive, every pet is unique, and we understand that sensitivities can occur. We also apologize if our return and refund communication felt unclear or inconsistent, as that was never our intention.
We’d like the opportunity to review your case more closely, including the correspondence you received, so we can ensure everything was handled correctly and fairly. Please reach out to our support team at [email protected] with your order details, and a senior team member will assist you directly.
Regarding reviews, we want to assure readers that all published reviews are from real customers, and we do not fabricate feedback. Transparency and trust are important to us, and we’re always working to improve both our product experience and our customer support.
Thank you for bringing this to our attention. We appreciate the chance to address it properly.
Best Regards,
John of TheraPetMD
JS
Jane S.
Best plug in I have used
Has worked really well for my two cats,the fighting between them has significantly reduced
MW
Mr W.
Great product
Great product
Website easily navigated
ML
Mrs. L.
Great company and staff
Prompt with getting back in touch with! Would definitely recommend to other people with pets!
BR
B R.
Really works
I have 4 cats and one that is easily stressed. With these diffusers, they are getting along again. When it runs out, I can tell the grumpies return!
MS
MISS SHIRLEYANNE W.
Review of therapet cat diffuser
Product arrived quickly and really made a difference to my new 4 cats within 3 days
GG
Glyn “Glyndred” M.
I was sceptical at first
I was sceptical at first but I thought I’d give it ago. We have taken in a new rescue cat our two other cats did not like him.we tried different defusers but never seem to work.
Sinse we started using these we are seeing a marked improvement they actually calmed our cats down immensely. I certainly recommend them