ThePhotoStickReviews of thephotostick.com

Response from ThePhotoStickJul 9, 2021

Thanks for the update, Jane. Please let us know how ThePhotoStick for iPhones works out for you. Sincerely, Debby ThePhotoStick Team www.thephotostick.com Our website provides: Product pictures and information Live Chat with a customer support agent Returns Policy Customer support email address Shipping Policy FAQs User Guides System Requirements

Response from ThePhotoStickJul 6, 2021

Hello, Karen. Sorry for the misunderstanding. We offer BOGO (Buy One - Get One at a discount). I see an order in our system with the name you have listed on this review. That order was immediately canceled and refunded in full and an automatic refund notification email from ThePhotoStick was sent out. Feel free to contact your credit card company to confirm the refund on their end. If you did not receive a refund notification email from us, that must not have been your order I am referring to. If that is the case, please email me right away and I will be happy to assist you. Sincerely, Debby The PhotoStick Team Email address: [email protected]

Response from ThePhotoStickJun 20, 2021

Hello, John. Thank you so much for positive review and for the recommendation. Our customer service agents are always happy to assist our valued customers. Sincerely, Debby ThePhotoStick Team www.thephotostick.com

Response from ThePhotoStickJun 11, 2021

Hello, Paolo. I am sorry that you had issues with ThePhotoStick. Your comment that we do not have a money back guarantee is inaccurate. Our return policy is clearly stated on our website www.thephotostick.com. "Our return and refund policy is simple. You can return your ThePhotoStick for any reason within 60 days of shipment for a full refund (minus shipping costs). Just email us at www.thephotostick.com to receive an RMA # and we'll send you instructions for how to send it back to us". Please reach out to our technical support department and one of our agents will be happy to assist you with trouble shooting or a return and refund. You can reach them on our website. Click on the little, blue chat button on the bottom right side of the home page. You can also email customer support at [email protected]. We have sold hundreds of thousands of ThePhotoSticks and have satisfied customers worldwide. Our customer support department will be happy to work with you to resolve this situation for you. Sincerely, Debby ThePhotoStick.com www.thephotostick.com

Response from ThePhotoStickJun 7, 2021

Hello, I apologize that you spent so much time and still were unable to load your photos from your main computer to ThePhotoStick. Please email me your order information and the order number and I will personally refund you. I hope you will give us the opportunity to make this right. My email address is [email protected] Sincerely, Debby ThePhotoStick Team www.thephotostick.com

Response from ThePhotoStickMay 31, 2021

Hello, Mr. Kyprianou. I am sorry for the inconvenience that ThePhotoStick 64GB did not complete it's cycle and that you feel ThePhotoStick gave your computer a virus. If you would like to reach out to our customer service technical support department one of our agents will be happy to explain to you that ThePhotoStick software is incapable of causing viruses on customer's computers. Our products are pictured on our website and should match what you ordered and paid for. I am sorry if the ad you saw is something other than what is on your order. Our customer service department can assist you with that issue as well. We have sold hundreds of thousands of ThePhotoSticks and we have satisfied customers world wide. I am sorry that it did not work on your computer. I see that you have already been refunded for ThePhotoStick that you ordered. I was happy to refund your shipping charges as well. Feel free to reach out to our customer support department via Chat or email if there is anything else that we can assist you with. Again, I am sorry that our product did not work out for you. Sincerely, ThePhotoStick Team www.thephotostick.com Chat icon on the bottom right corner of the home page Email: [email protected]

Response from ThePhotoStickMay 24, 2021

Emailed the customer 7/7/2021 djm Emailed the customer. 5/26/2021 djm Hello, Boris. I apologize that you are having issues with arranging your photos on ThePhotoStick. Your satisfaction is our priority and we hope that you will give us the opportunity to assist you. Please reach out to our Customer support department and they will be happy to walk you through the process of arranging photos. Please go to the website where you placed your order. Our website is listed on the back of the product card that came with your item. www.thephotostick.com Click on the little blue Chat Button on the bottom right corner of the home page. Or, please feel free to email our customer support department at [email protected] and they will be happy to communicate with you via email if you prefer. One of our customer support agents will be happy to assist you with product use, or a product return and refund. Our return policy is listed on our website along with our returns email address. We have sold hundreds of thousands of ThePhotoSticks and have satisfied customers worldwide. Again, I apologize that you are having issues with ThePhotoStick. Our customer support agents will be happy to assist you. Feel free to reach out to me if you have any questions. Sincerely, Debby [email protected]

Response from ThePhotoStickMay 11, 2021

Hello, Jan. Thank you for letting us know that your experience with ThePhotoStick was very positive and that you would recommend it. If you have any questions, please contact our customer support department via the website www.thephotostick.com. Click on the little, blue Chat button in the bottom right corner of the screen. One of our agents will be happy to assist you. Sincerely, ThePhotoStick Team